[Trainer-Talk] Braille Note touch Plus connects to Wifi but reports no internet connection

[mcdiemert at gmail.com]

It is a standard choose the Wifi, and type in the password.  The BrailleNote
then says connected and about 30 seconds later a notification pops up
alerting us that the network and says the name is connected with no internet
access. 

Matt Diemert 
Independent Assistive Technology Provider 

-----Original Message-----
From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of Andrews,
David B (DEED) via Trainer-Talk
Sent: Monday, August 26, 2024 2:04 PM
To: List for teachers and trainers of adaptive technology
<trainer-talk at nfbnet.org>
Cc: Andrews, David B (DEED) <david.b.andrews at state.mn.us>
Subject: Re: [Trainer-Talk] Braille Note touch Plus connects to Wifi but
reports no internet connection

Is the network a straight username, then password network?  If it is
anything else, like one where you have to check a box, or enter a
organization first -- it will not work.

Dave



-----Original Message-----
From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of Matt D via
Trainer-Talk
Sent: Monday, August 26, 2024 12:55 PM
To: 'List for teachers and trainers of adaptive technology'
<trainer-talk at nfbnet.org>
Cc: mcdiemert at gmail.com
Subject: [Trainer-Talk] Braille Note touch Plus connects to Wifi but reports
no internet connection

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Been getting the message wifi connected no internet access  regardless of
the network I connect to.
Reached out to Humanware and the suggestions they provided have not worked.
They asked to ensure the network was wpa2 which we have and still the
BrailleNote doesn't have internet.  We know the internet works where the
person is as we are connected over a google meet, and all other devices on
hand are connecting just fine.
Any ideas before I hard reset.

Matt Diemert
Independent Assistive Technology Provider

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