[Trainer-Talk] Braille Note touch Plus connects to Wifi but reports no internet connection

[Andrews, David B (DEED)]

Is the network a straight username, then password network?  If it is anything else, like one where you have to check a box, or enter a organization first -- it will not work.

Dave



-----Original Message-----
From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of Matt D via Trainer-Talk
Sent: Monday, August 26, 2024 12:55 PM
To: 'List for teachers and trainers of adaptive technology' <trainer-talk at nfbnet.org>
Cc: mcdiemert at gmail.com
Subject: [Trainer-Talk] Braille Note touch Plus connects to Wifi but reports no internet connection

This message may be from an external email source.
Do not select links or open attachments unless verified. Report all suspicious emails to Minnesota IT Services Security Operations Center.

________________________________

Been getting the message wifi connected no internet access  regardless of the network I connect to.
Reached out to Humanware and the suggestions they provided have not worked.  They asked to ensure the network was wpa2 which we have and still the BrailleNote doesn't have internet.  We know the internet works where the person is as we are connected over a google meet, and all other devices on hand are connecting just fine.
Any ideas before I hard reset.

Matt Diemert
Independent Assistive Technology Provider