[Trainer-Talk] question about interference with VoiceOver

[Christopher Murphy]

Good morning,
	You're welcome. After teaching iOS for some time now I always make sure to ask the client what they might need and will aid wherever necessary. I often guide them through the setup or if I'm not able to do this, I will set up the device and then explain things further.




--
Christopher Murphy
Email:
cjohnmurph at gmail.com

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-----Original Message-----
From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of Brian Vogel via Trainer-Talk
Sent: Wednesday, June 10, 2026 11:17 AM
To: List for teachers and trainers of adaptive technology <trainer-talk at nfbnet.org>
Cc: Brian Vogel <britechguy at gmail.com>
Subject: Re: [Trainer-Talk] question about interference with VoiceOver

Christopher,

Thanks for the seconding of the factory reset.  I have, unfortunately, been down this road before where the well-intentioned have tried to help, but in the process of doing so have created a Gordian knot that cannot be untied.
You can spend far, far more time trying to do that than starting with a clean slate.

The owner of the device is definitely best equipped to tell you, straight out, what they've been using it for and that gives you a very good idea whether a reset will involve little other than setting up the Apple ID, email account(s), and another thing or two versus being a major production number with a ton of apps.  My personal experience has been that it's the former far more often than the latter.

Brian

On Wed, Jun 10, 2026 at 12:08 PM Christopher Murphy <cjohnmurph at gmail.com>
wrote:

> Good morning,
>         I agree. There are several things that you can try but worst 
> case resetting the phone and setting it up again may help. It makes it 
> difficult if someone who may not be aware of accessibility settings 
> attempts to assist.
>
>
>
>
> --
> Christopher Murphy
> Email:
> cjohnmurph at gmail.com
>
> this is a CONFIDENTIAL communication and is not to be duplicated or 
> forwarded to other individuals or organizations unless the email says 
> otherwise. This electronic message, including all attachments, is 
> intended only for the use of the addressee(s) named above and may 
> contain legally privileged and confidential information. The 
> authorized recipient of this information is prohibited from disclosing 
> this information to any other party unless required to do so by law or 
> regulation and is required to destroy the information after its stated 
> need has been fulfilled.  If you received this message in error, 
> please do not use, disclose, copy, or disseminate any of the 
> information in this message. Please notify the sender by reply e-mail 
> and delete the original message
>
> -----Original Message-----
> From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of 
> Brian Vogel via Trainer-Talk
> Sent: Wednesday, June 10, 2026 11:05 AM
> To: List for teachers and trainers of adaptive technology < 
> trainer-talk at nfbnet.org>
> Cc: Brian Vogel <britechguy at gmail.com>
> Subject: Re: [Trainer-Talk] question about interference with VoiceOver
>
> Amy,
>
> If this phone is "very new" to the person using it, my recommendation 
> would be to just do a factory reset and set the phone up again from 
> scratch, at least if none of the recommendations so far do the trick.
>
> As soon as you've had a bunch of uninformed tweaking going on it's 
> often an endless rabbit hole attempting to reverse it.  Starting all 
> over again with a clean slate guarantees you know exactly what's been set up.
>
> Brian
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