[Travelandtourism] Spirit Airlines want to charge passengers to speak to customer service desk instead of using Kiosks at the airport.

[Susan Tabor]

Hi, Cheryl:

Whom should we contact about this? Thanks!
Susan

-----Original Message-----
From: travelandtourism-bounces at nfbnet.org
[mailto:travelandtourism-bounces at nfbnet.org] On Behalf Of cheryl echevarria
Sent: Friday, August 06, 2010 8:49 AM
To: cherylandmaxx at hotmail.com
Subject: [Travelandtourism] Spirit Airlines want to charge passengers to
speak to customer service desk instead of using Kiosks at the airport.
Importance: High

Please read I got this from my host agency about Spirit Airlines.

I have e-mailed this to all nfb members I have contacts with as well as some

others.

They want to charge passengers to speak with a person at the check in desks 
at the airports instead of using the Kiosks, which as most of us know, we 
cannot use them.

This needs to be stopped before it get to this point, this will only cause a

ripple affect in the industry one does it they all will follow.

The biggest compliment you can pay me is to recommend my services!

Cheryl Echevarria
Independent Travel Consultant
C10-10646

http://Echevarriatravel.com
1-866-580-5574
skype: angeldn3

Reservations at echevarriatravel.com
Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10
Affiliated as an Independent Contractor with Absolute Cruise and Travel Inc.


----- Original Message ----- 
From: "Rachelle Hoffman" <RHoffman at montrosetravel.com>
To: "Rachelle Hoffman" <RHoffman at montrosetravel.com>
Sent: Thursday, August 05, 2010 1:32 PM
Subject: Spirit Airlines


> Hello HBA's and IC's
>
> FYI:
>
> In its latest salvo against the traveling public, Spirit Airlines said
> it is considering a new surcharge-a fee to speak with Spirit airport
> employees. Spirit CEO Ben Baldanza told ABC News that it is considering
> such a fee in light of its airport kiosks that allow customers to buy
> tickets, check-in, and select or change seats without any human
> interaction. Baldanza told ABC News that flyers won't see this new
> surcharge "any time soon." What customers are seeing this week, however,
> is Spirit's newest surcharge-a fee of up to $45 for carry-on bags placed
> in an overhead bin. That new fee began on Sunday, August 1.
>
>
> Thank you and Happy Selling!
> Rachelle Hoffman
> Inside Sales Support
> rhoffman at montrosetravel.com
> 818-553-3211
>
> This message and any attachment(s) is confidential and may be
> privileged. If you have received this by mistake, please notify the
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> strictly prohibited. MONTROSE TRAVEL shall not be liable for the
> improper or delayed transmission of the information contained in this
> communication nor for the lack of performance of any Supplier for which
> we act as an Agent.  At Montrose Travel, our goal is to provide you with
> the best quality service, therefore, your call may be recorded.
>
>
> 

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