[Travelandtourism] Spirit Airlines want to charge passengers to speak to customer service desk instead of using Kiosks at the airport.

[Laurel Friesen]

I agree, that does need to be stopped, they should not be doing that.

Keep on taking a stand for what you think is right, and I am behind you 100%
on that.  I don't think that Spirit airlines should be doing that, and maybe
we need to work on making the kiosks more accessable for the blind to use.

Thanks
Laurel

On Fri, Aug 6, 2010 at 10:23 AM, Susan Tabor <souljourner at sbcglobal.net>wrote:

> Hi, Cheryl:
>
> Whom should we contact about this? Thanks!
> Susan
>
> -----Original Message-----
> From: travelandtourism-bounces at nfbnet.org
> [mailto:travelandtourism-bounces at nfbnet.org] On Behalf Of cheryl
> echevarria
> Sent: Friday, August 06, 2010 8:49 AM
> To: cherylandmaxx at hotmail.com
> Subject: [Travelandtourism] Spirit Airlines want to charge passengers to
> speak to customer service desk instead of using Kiosks at the airport.
> Importance: High
>
> Please read I got this from my host agency about Spirit Airlines.
>
> I have e-mailed this to all nfb members I have contacts with as well as
> some
>
> others.
>
> They want to charge passengers to speak with a person at the check in desks
> at the airports instead of using the Kiosks, which as most of us know, we
> cannot use them.
>
> This needs to be stopped before it get to this point, this will only cause
> a
>
> ripple affect in the industry one does it they all will follow.
>
> The biggest compliment you can pay me is to recommend my services!
>
> Cheryl Echevarria
> Independent Travel Consultant
> C10-10646
>
> http://Echevarriatravel.com <http://echevarriatravel.com/>
> 1-866-580-5574
> skype: angeldn3
>
> Reservations at echevarriatravel.com
> Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10
> Affiliated as an Independent Contractor with Absolute Cruise and Travel
> Inc.
>
>
> ----- Original Message -----
> From: "Rachelle Hoffman" <RHoffman at montrosetravel.com>
> To: "Rachelle Hoffman" <RHoffman at montrosetravel.com>
> Sent: Thursday, August 05, 2010 1:32 PM
> Subject: Spirit Airlines
>
>
> > Hello HBA's and IC's
> >
> > FYI:
> >
> > In its latest salvo against the traveling public, Spirit Airlines said
> > it is considering a new surcharge-a fee to speak with Spirit airport
> > employees. Spirit CEO Ben Baldanza told ABC News that it is considering
> > such a fee in light of its airport kiosks that allow customers to buy
> > tickets, check-in, and select or change seats without any human
> > interaction. Baldanza told ABC News that flyers won't see this new
> > surcharge "any time soon." What customers are seeing this week, however,
> > is Spirit's newest surcharge-a fee of up to $45 for carry-on bags placed
> > in an overhead bin. That new fee began on Sunday, August 1.
> >
> >
> > Thank you and Happy Selling!
> > Rachelle Hoffman
> > Inside Sales Support
> > rhoffman at montrosetravel.com
> > 818-553-3211
> >
> > This message and any attachment(s) is confidential and may be
> > privileged. If you have received this by mistake, please notify the
> > sender by return e-mail and delete this message from your system. Any
> > unauthorized use or dissemination of this message in whole or in part is
> > strictly prohibited. MONTROSE TRAVEL shall not be liable for the
> > improper or delayed transmission of the information contained in this
> > communication nor for the lack of performance of any Supplier for which
> > we act as an Agent.  At Montrose Travel, our goal is to provide you with
> > the best quality service, therefore, your call may be recorded.
> >
> >
> >
>
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