[Travelandtourism] THREE REASONS WHY MANY TRAVELERS PREFER TO WORK WITH TRAVEL AGENTS

[cheryl echevarria]

>From Travel Weekly

Brooklyn, NY (MMD Newswire) August 10, 2010 -- Well-established wholesale 
airline ticket agency PTS Travel revealed today why they still answer the 
phone.

"Some travelers don't mind spending their time booking their travel online, 
while others prefer to have personal contact with a real person" says Jack 
Werdyger, the company's president. "We've decided to continue the way that's 
worked best for our clients - personal attention and superior customer 
service."

Just recently a client shared his experience of booking a rental car online. 
He accidentally booked for the wrong date, and it was very difficult to get 
to talk to a live person to solve the problem. "We hear those kinds of 
stories quite a bit", Mr. Werdyger says, "and some people don't mind 
handling those issues themselves. Most of our clients, however, are too busy 
to worry about such details. That's why they call us - and that's why we 
will continue to answer the phone."

"We love the Internet" says Michelle Klein, PTS Vice President of Sales. 
"Email allows us to stay in touch with clients. But our long-term business 
philosophy is based on personalized customer service. Clients call us and we 
handle their travel." The company's employees live by the slogan, Real 
People - Old-Fashioned Service.

PTS encourages travelers to consider the following reasons for using a local 
travel agent:

Professional advice: When booking online, the traveler misses out on the 
advice of an experienced professional. Often times, there is a lot of fine 
print, restrictions, and limitations that are not obvious. A trained 
professional travel agent can advise travelers on the various options 
available to meet their individual requirements.

Customer Service: Sometimes an airline ticket itinerary is not 
straight-forward. If there is more than one stop, a ticket can get quite 
complicated. A trained travel agent knows how to structure a multiple-stop 
ticket and still get the best possible price. When changes have to be made, 
they can generally be handled with one simple phone call to the travel 
agent, reducing stress and expenses for travelers.

Personal advocate when something goes wrong: If hotels, car rental agencies 
or the airlines make mistakes, a personal travel agent will help negotiate a 
satisfactory resolution, saving clients much time and heartache.

Crafty advertising has attempted to position online travel agencies as 
providing the lowest-priced tickets. "That's not necessarily true", says 
Michelle Klein. "Many times we can give the client options that they could 
never get over the Internet." PTS management spends a lot of time 
establishing the kind of relationships with airlines that are in the overall 
best interest of the client. "And it's also important to remember that in 
the end, the lowest priced ticket isn't always the best deal for the 
client", adds Mr. Werdyger.

The biggest compliment you can pay me is to recommend my services!

Cheryl Echevarria
Independent Travel Consultant
C10-10646

http://Echevarriatravel.com
1-866-580-5574
skype: angeldn3

Reservations at echevarriatravel.com
Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10
Affiliated as an Independent Contractor with Absolute Cruise and Travel Inc.