[Travelandtourism] THREE REASONS WHY MANY TRAVELERS PREFER TO WORK WITH TRAVEL AGENTS

[Jewel S.]

I can add that a local travel agent is not necessary, as long as the
travel agent is willing to do lots of e-mail'ing and telephone calls.
I will point to Cheryl as a great example. She is great to talk to via
e-mail and phone. She's in New York and my boyfriend and I are in
North Carolina, but I have quite enjoyed planning my Disney trip with
her. She has such great ideas and suggestions, and keeps us up-to-date
on the latest news.

So, local is not totally necessary in this day and age, though I am
definitely looking forward to meeting Cheryl in person! She has made
planning for our trip next year to Orlando an exciting and stress-free
process. *quick hug for Cheryl*

Thanks for the article, Cheryl. I enjoyed reading it. After working
with you, I definitely agree that a travel agent is the best way to
go!

~Jewel

On 8/10/10, cheryl echevarria <cherylandmaxx at hotmail.com> wrote:
>
> >From Travel Weekly
>
> Brooklyn, NY (MMD Newswire) August 10, 2010 -- Well-established wholesale
> airline ticket agency PTS Travel revealed today why they still answer the
> phone.
>
> "Some travelers don't mind spending their time booking their travel online,
> while others prefer to have personal contact with a real person" says Jack
> Werdyger, the company's president. "We've decided to continue the way that's
> worked best for our clients - personal attention and superior customer
> service."
>
> Just recently a client shared his experience of booking a rental car online.
> He accidentally booked for the wrong date, and it was very difficult to get
> to talk to a live person to solve the problem. "We hear those kinds of
> stories quite a bit", Mr. Werdyger says, "and some people don't mind
> handling those issues themselves. Most of our clients, however, are too busy
> to worry about such details. That's why they call us - and that's why we
> will continue to answer the phone."
>
> "We love the Internet" says Michelle Klein, PTS Vice President of Sales.
> "Email allows us to stay in touch with clients. But our long-term business
> philosophy is based on personalized customer service. Clients call us and we
> handle their travel." The company's employees live by the slogan, Real
> People - Old-Fashioned Service.
>
> PTS encourages travelers to consider the following reasons for using a local
> travel agent:
>
> Professional advice: When booking online, the traveler misses out on the
> advice of an experienced professional. Often times, there is a lot of fine
> print, restrictions, and limitations that are not obvious. A trained
> professional travel agent can advise travelers on the various options
> available to meet their individual requirements.
>
> Customer Service: Sometimes an airline ticket itinerary is not
> straight-forward. If there is more than one stop, a ticket can get quite
> complicated. A trained travel agent knows how to structure a multiple-stop
> ticket and still get the best possible price. When changes have to be made,
> they can generally be handled with one simple phone call to the travel
> agent, reducing stress and expenses for travelers.
>
> Personal advocate when something goes wrong: If hotels, car rental agencies
> or the airlines make mistakes, a personal travel agent will help negotiate a
> satisfactory resolution, saving clients much time and heartache.
>
> Crafty advertising has attempted to position online travel agencies as
> providing the lowest-priced tickets. "That's not necessarily true", says
> Michelle Klein. "Many times we can give the client options that they could
> never get over the Internet." PTS management spends a lot of time
> establishing the kind of relationships with airlines that are in the overall
> best interest of the client. "And it's also important to remember that in
> the end, the lowest priced ticket isn't always the best deal for the
> client", adds Mr. Werdyger.
>
> The biggest compliment you can pay me is to recommend my services!
>
> Cheryl Echevarria
> Independent Travel Consultant
> C10-10646
>
> http://Echevarriatravel.com
> 1-866-580-5574
> skype: angeldn3
>
> Reservations at echevarriatravel.com
> Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10
> Affiliated as an Independent Contractor with Absolute Cruise and Travel Inc.
>
>
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-- 
~Jewel
Check out my blog about accessibility for the blind!
Treasure Chest for the Blind: http://blindtreasurechest.blogspot.com