[Travelandtourism] Reasons Why I Will Never Sail on NCL Again

[David Andrews]

One thing for people to keep in mind is that with any large company, 
you are going to find people who have good experiences, people who 
have bad experiences, and everything in between.  A company, can and 
should have policies against discrimination, training of staff as how 
to deal with disabled people etc.  However, training will vary, and 
people will react to policies and training in different ways.  So, 
you can have a company with good policies and training, and an 
individual employee who totally does the wrong thing and visa versa.

One of the hardest things for any company is to get good and reliable 
customer service across the board.

Dave

At 01:02 PM 6/18/2010, you wrote:
>      I don't want to offend anyone but feel the need to make some comments
>here.  In the past, I know, from speaking with access travel agents, that
>people in wheelchairs and blind folks had problems when cruising with
>Norwegian.  Because these problems happened in the past, people have a right
>to be concerned.  I know two blind people who had a nice cruise with
>Norwegian so I hope that issues which happened in the past have changed.
> >From my experiences also, information can be submitted and stated by
>corporate offices of cruise lines but sometimes this same information does
>not get forwarded to particular ships.  That's why I always take emails with
>me to confirm what has been stated in regard to any situation.
>
>      For Sherryl, it seems that you are always defending Norwegian and no
>one is questioning the work that you do.
>
>      Can we just get back to discussing ideas for travel?  For example, can
>anyone suggest weekend get-aways in smaller towns where transportation is
>not an issue?  Perhaps people could tell about trips that they have taken
>with museums that have accessible tours, bus tours which have been
>interesting or cities where theaters have audio description.  I live in the
>D.C. area and there is lots to see here including several accessible museums
>tours and audio description at the Kennedy Center for any performance if
>requested.

                         David Andrews:  dandrews at visi.com
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