[Travelandtourism] Reasons Why I Will Never Sail on NCL Again

[Wendy David]

Dave, I totally agree.  And when it's an uninformed staff member, I have no 
problem explaining the law and demonstrating how the dog is trained and 
helps me.  What I found most objectionable in this case is that we held a 
special meeting with the hotel manager to discuss these concerns and we were 
told that NCL's policy was to keep all relief boxes out of public view. 
When I returned home and wrote to the company office, they defended this 
policy.  So, I hope that has changed so that the staff can follow new rules. 
They were doing what they were instructed to do in my case.
Thanks,
Wendy




----- Original Message ----- 
From: "David Andrews" <dandrews at visi.com>
To: "NFB Travel and Tourism Division List" <travelandtourism at nfbnet.org>
Sent: Sunday, June 20, 2010 9:29 AM
Subject: Re: [Travelandtourism] Reasons Why I Will Never Sail on NCL Again


> One thing for people to keep in mind is that with any large company, you 
> are going to find people who have good experiences, people who have bad 
> experiences, and everything in between.  A company, can and should have 
> policies against discrimination, training of staff as how to deal with 
> disabled people etc.  However, training will vary, and people will react 
> to policies and training in different ways.  So, you can have a company 
> with good policies and training, and an individual employee who totally 
> does the wrong thing and visa versa.
>
> One of the hardest things for any company is to get good and reliable 
> customer service across the board.
>
> Dave
>
> At 01:02 PM 6/18/2010, you wrote:
>>      I don't want to offend anyone but feel the need to make some 
>> comments
>>here.  In the past, I know, from speaking with access travel agents, that
>>people in wheelchairs and blind folks had problems when cruising with
>>Norwegian.  Because these problems happened in the past, people have a 
>>right
>>to be concerned.  I know two blind people who had a nice cruise with
>>Norwegian so I hope that issues which happened in the past have changed.
>> >From my experiences also, information can be submitted and stated by
>>corporate offices of cruise lines but sometimes this same information does
>>not get forwarded to particular ships.  That's why I always take emails 
>>with
>>me to confirm what has been stated in regard to any situation.
>>
>>      For Sherryl, it seems that you are always defending Norwegian and no
>>one is questioning the work that you do.
>>
>>      Can we just get back to discussing ideas for travel?  For example, 
>> can
>>anyone suggest weekend get-aways in smaller towns where transportation is
>>not an issue?  Perhaps people could tell about trips that they have taken
>>with museums that have accessible tours, bus tours which have been
>>interesting or cities where theaters have audio description.  I live in 
>>the
>>D.C. area and there is lots to see here including several accessible 
>>museums
>>tours and audio description at the Kennedy Center for any performance if
>>requested.
>
>                         David Andrews:  dandrews at visi.com
> Follow me on Twitter:  http://www.twitter.com/dandrews920
>
>
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