[Travelandtourism] Southwest customer of size update;

[Peter Donahue]

Hello Cheryl and everyone,

Some of this story is missing. Can you resend please? As for the KSC go 
madam president!!

Peter Donahue


----- Original Message ----- 
From: "cheryl echevarria" <cherylandmaxx at hotmail.com>
To: "NFB Travel and Tourism Division List" <travelandtourism at nfbnet.org>
Sent: Wednesday, July 13, 2011 11:31 AM
Subject: Re: [Travelandtourism] Southwest customer of size update;


wtg Reese. So she could actually fit into the seat with no problems, did 
they say what categorizes this and when is the determination made to charge 
the person.

Leading the Way in Independent Travel!

Cheryl Echevarria
http://www.echevarriatravel.com<http://www.echevarriatravel.com/>
631-456-5394
reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com>

Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10

Affiliated as an Independent Contractor with Absolute Cruise & Travel, Inc.
  ----- Original Message ----- 
  From: Peachtree Travel<mailto:info at peachtreetravel.net>
  To: NFB Travel and Tourism Division 
List<mailto:travelandtourism at nfbnet.org>
  Sent: Wednesday, July 13, 2011 12:14 PM
  Subject: [Travelandtourism] Southwest customer of size update;


  Hello list:

  I finally had a client traveling last week through Southwest that was hit
  with their Customer of Size program.  She was charged for a second seat 
even
  though it was determine that she could fit into just one seat.  She was
  given some kind of form from Southwest and upon her return home, we were
  able to get her a refund for the second seat she shouldn't have been 
charged
  for in the first place.

  I know other airlines have this program however, Southwest seems to be the
  only one that is enforcing this controversial rule.  I'm not a big guy
  however, even today's airplane seats are small to me and I would like more
  room whenever I fly.  Guess I better keep on wishing?

  Reese


  Peachtree Travel
  Independent Travel Consultant

  (phone) 888-389-2723

  (website: http://www.peachtreetravel.net<http://www.peachtreetravel.net/>.

  Email: 
reservations at peachtreetravel.net<mailto:reservations at peachtreetravel.net>


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