[Travelandtourism] Southwest customer of size update;

[cheryl echevarria]

 wtg Reese. So she could actually fit into the seat with no problems, did they say what categorizes this and when is the determination made to charge the person.

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Cheryl Echevarria
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  ----- Original Message ----- 
  From: Peachtree Travel<mailto:info at peachtreetravel.net> 
  To: NFB Travel and Tourism Division List<mailto:travelandtourism at nfbnet.org> 
  Sent: Wednesday, July 13, 2011 12:14 PM
  Subject: [Travelandtourism] Southwest customer of size update;


  Hello list:

  I finally had a client traveling last week through Southwest that was hit 
  with their Customer of Size program.  She was charged for a second seat even 
  though it was determine that she could fit into just one seat.  She was 
  given some kind of form from Southwest and upon her return home, we were 
  able to get her a refund for the second seat she shouldn't have been charged 
  for in the first place.

  I know other airlines have this program however, Southwest seems to be the 
  only one that is enforcing this controversial rule.  I'm not a big guy 
  however, even today's airplane seats are small to me and I would like more 
  room whenever I fly.  Guess I better keep on wishing?

  Reese


  Peachtree Travel
  Independent Travel Consultant

  (phone) 888-389-2723

  (website: http://www.peachtreetravel.net<http://www.peachtreetravel.net/>.

  Email: reservations at peachtreetravel.net<mailto:reservations at peachtreetravel.net>


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