[Travelandtourism] Discusssion Blind people can travel anywhere with the right planning
Tammy Freitag
ms.sunflower61 at gmail.com
Sat Aug 3 02:05:51 UTC 2013
Cheryl,
I feel sure you deal with your customers in a professional manner.
Common sense would dictate that you ask as many questions as possible
in order to determine how best to serve each customer. I would think
if the customer resorts to being rude, insulting, upset, etc, . . .
from these questions, then the customer should stay home or look for
another Travel Agent to deal with. You aren't so desperate for
business to put up with miss treatment, are you? Your job is to be
the best Travel Agent you can be. It isn't to be a counselor that
deals with personal attitudes and/or issues.
As for people being rude, I've delt with rude sighted people and rude
blind people. I don't care for rude people, period. Life is to short
for people to be so disrespectful. If I am in a professional position
when dealing with the rude person, I clamp onto my professionalism as
tight as I can and get out of it as soon as I can.
Keep on asking questions and doing a good job.
On 8/2/13, cheryl echevarria <cherylandmaxx at hotmail.com> wrote:
> No John,
> 2 different clients. One already went to Israel about 2 years ago, the other
> person more recently that gave me the hard time.
> Cheryl
>
> Disabled Entrepreneur of the Year 2012 of NY StateLeading the Way in
> Independent Travel!
> Cheryl Echevarria,
> Ownerhttp://www.echevarriatravel.com631-456-5394reservations@echevarriatravel.comhttp://www.echevarriatravel.wordpress.com
> Affiliated as an independent contractor with Montrose TravelCST -
> #1018299-10 FL CST T156780Your old car keys can be the keys to literacy for
> a blind child. Donate your unwanted vehicle to us by clicking
> https://nfb.org/vehicledonations or call 855-659-9314.Echevarria Travel has
> partnered with Braille Smith. http://www.braillesmith.com for all her
> braille needs.Gail Smith is the Secretary of the NFB of Alabama
>
> From: jptebock at earthlink.net
> To: cherylandmaxx at hotmail.com
> Subject: Re: [Travelandtourism] Discusssion Blind people can travel anywhere
> with the right planning
> Date: Fri, 2 Aug 2013 13:28:59 -0500
>
>
>
>
>
>
>
>
>
> Hi Cheryl:
>
> Just responding back to your emails about the blind
> person who had a bad experience in Isrel. First of all, they should have
> told you where they wanted to go and what they wanted to do. With you
> being a travel agent, it makes it hard to plan a trip if someone doesn't say
>
> where they want to go or do, just say they want to go to Isrel. In the
> past when I used travel agents, I had particular dates and where I wanted to
> go,
> so that made it easier for them to plan.
>
> I don't know why this person says our division is
> failing. We had a good turnout for the division meeting in Orlando, and we
>
> are doing trips to places that people would like to go like disney and the
> National Parks. i don't know what this person's issues are.
>
> John TeBockhorst
>
> ----- Original Message -----
> From:
> cheryl echevarria
> To: travelandtourism
> Sent: Thursday, August 01, 2013 12:16
> PM
> Subject: RE: [Travelandtourism]
> Discusssion Blind people can travel anywhere with the right planning
>
>
> Oh
> one other thing. This person also said this division is failing, whatever
> that
> means.
>
>
> Disabled
> Entrepreneur of the Year 2012 of NY State
> Leading
> the Way in Independent Travel!
>
>
> Cheryl
> Echevarria, Owner
> http://www.echevarriatravel.com
> 631-456-5394
> reservations at echevarriatravel.com
> http://www.echevarriatravel.wordpress.com
>
>
>
> Affiliated as an
> independent contractor with Montrose Travel
> CST - #1018299-10 FL
> CST T156780
> Your
> old car keys can be the keys to literacy for a blind child. Donate your
> unwanted vehicle to us by clicking https://nfb.org/vehicledonations or
> call 855-659-9314.
> Echevarria Travel has
> partnered with Braille Smith. http://www.braillesmith.com for all her
> braille
> needs.
> Gail Smith is the
> Secretary of the NFB of Alabama
>
>
> > From: cherylandmaxx at hotmail.com
>> To:
> travelandtourism at nfbnet.org
>> Date: Thu, 1 Aug 2013 13:14:22
> -0400
>> Subject: [Travelandtourism] Discusssion Blind people can travel
> anywhere with the right planning
>>
>> Hello all:
>> I am
> writing this post in reference to start a topic of discussion with
> everyone.
>> Someone from this list, and I will keep the person's name
> off of it because it didn't turn out very nice, and I said thank you, and
> left
> it like that, but this is a good discussion point for this division.
>>
> Someone sent me an e-mail a few days about about trips for a blind person.
>
>
>> So I asked more questions and gave the advise that blind people can
> go anywhere with the right planning, yes I even ask about someones
> mobility as
> well, in a way, that is not condescending, but I would do that for anyone
>
> traveling. Also from experience, when I booked someone to Israel last
> year,
> told me that they traveled the world all by themselves and only needed
> from
> time to time verbal directions. But this was not the case at all, the
> person
> was traveling by themselves, and as soon as they got to Israel wanted to
> be
> hand-holding the whole time with the tour operator.
>> So, I ask
> respectfully. I say that blind people can travel anywhere in the world,
> and I
> ased who, what, where, when and why (why because it might be a family
> reunion,
> an anniversary and I can set up some extras at the point of where they are
>
> going, same with birthdays, etc.)
>> The response I got today was
> basically not what I expected. I am not going to post the whole e-mail,
> but
> was told that this person was looking for professional advice and not that
>
> blind people can go anywhere in travel and that I was rude and
> condescending,
> and this person says that the blind are more rude then the sighted. And
> that
> they are a fellow NFB person and I should know better.
>> I should have
> offered things like accessible museums, etc.
>> But how can one offer
> these things when one doesn't know where the person wants to go. They have
>
> these things available all over the world and can be arranged for anyone,
>
> anytime.
>> Case in point, our trip to the National Parks in October that
> this group is doing, also we are starting to plan for next year as well.
>
>> We also went to Walt Disney World as a division.
>> I have also
> taken the NFB of New Jersey back in April for a fundraiser to Bermuda, we
> had
> accessible things for us. Been myself to St. Thomas, Puerto Rico, Bahamas,
> and
> other places in the world.
>> Now my question to all of you finally, and
> this is for discussion. If the person who wrote the issues with this wants
> to
> chime in as well.
>> Now as people who are blind as myself, and this can
> possibly help others like myself or Vice President Shackelford, as well as
>
> Anahit LaBarre, who are all travel professionals help you more. We know
> the
> questions to ask, the who, what, when, where and whys of the dialogue to
> help
> people, and I have been doing this since 2009.
>> How do you feel this
> should have gone down?
>> I am not going to post the original e-mails.
> For respect of the other person involved.
>> A few rules on this list and
> on all NFBnet.org lists.
>> No rudeness, no cursing, etc.
>> Please
> respect one another as well.
>> Sincerely,
>> Cheryl Echevarria,
> PresidentNFB Travel and
> Tourism631-236-5138www.nfbtravel.orginfo at nfbtravel.org
>>
>>
>
>> Disabled Entrepreneur of the Year 2012 of NY StateLeading the Way in
> Independent Travel!
>> Cheryl Echevarria,
>
> Ownerhttp://www.echevarriatravel.com631-456-5394reservations@echevarriatravel.comhttp://www.echevarriatravel.wordpress.com
>>
> Affiliated as an independent contractor with Montrose TravelCST -
> #1018299-10
> FL CST T156780Your old car keys can be the keys to literacy for a blind
> child.
> Donate your unwanted vehicle to us by clicking
> https://nfb.org/vehicledonations or call 855-659-9314.Echevarria Travel
> has
> partnered with Braille Smith. http://www.braillesmith.com for all her
> braille
> needs.Gail Smith is the Secretary of the NFB of Alabama
>>
> _______________________________________________
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> mailing list
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--
Independence is yours . Are you willing to reach for it?
Tammy
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