[Travelandtourism] Information Airline Transportation Access Conference

[cheryl echevarria]

This is a report from Airline Transportation Access Conference that was held on the 10 of December in Washington DC, I did not attend, but I did join Association for Airlines Passenger Rights (AAPR)
Found out some interesting things from the newsletter that went out this morning.
Remember these letters CRO! CRO stands for Conflict Resolutions Officer. The CRRO is charged with amongst other things, being able to resolve and re-mediate issues, that either the traveler or the flight crew is confused about. 
Put in place by the Department of Transportation. All disabled travelers are advised to ask for a CRO if and when your access is being denied or compromised.
Additionally, the TSA has what is called a PSS, Passenger SupportSpecialist. The PSS is the go to person to mediate instances where the TSA is being inappropriately conducting searches like people with guide dogs or medical devices, etc.
Remember not all TSA are properly trained or aware of the tools that people who are disabled use daily that is why the PSS is in place.
Also remember about the TSA Care Program which they have a hotline to call 72 hours prior to flying to have someone at the airport to assist you with this information. Remember TSA and the Airlines themselves are 2 different animals.
We hope to have this information up on our blog shortly and the information on how to contact TSA on the www.nfbtravel.org website shortly.
Cheryl Echevarria, PresidentNFB Travel & Tourism National Federation of the Blind631-236-5138info at nfbtravel.orgwww.nfbtravel.orgnew blog: http://nfbtravel.livejournal.com/ which can be accessed on our website (www.nfbtravel.org)


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