[Travelandtourism] Mark Jones from Disney needs our Help for those of us who are travel agents

[cheryl echevarria]

Our friend from Disney Mark Jones:
Has sent me an e-mail, since myself, Maurice Shackelford, Vice President of the Division and Anahit LaBarre are all travel agents.
If you are a travel professional and have a sign portal with Disneytravelagents.com; if you are not a travel agent you cannot use this website, but they also want to know from everyone else what you think of the http://disneyparks.disney.go.com/ website. This is for people like the rest of you who are consumers, but them to the test, try everything out, nothing you can do wrong, try just making a reservation, or checking out all the tabs, etc. The more information we give back to them, the better we will be helping everyone.
They want us to check our the Disney College of Knowledge, which is know called Disney Destination Genius. This is a website for training for travel professionals on all things Disney for our clients.
Thank you for all the help.
Below is the e-mail from Mark Jones. When replying to him and his e-mail is Mark.Jones at disney.com make sure you copy us at info at nfbtravel.org  so we know what your findings are, so we don't do double duty on things.
Many of us have the same issues, make sure you also check out the My Disney Tools as well, test out everything on the Travel Agent website, again this is for Travel Professionals only.
Thank you all.
Cheryl Echevarria, PresidentNFB Travel & Tourism National Federation of the Blind631-236-5138info at nfbtravel.org 

Disabled Entrepreneur of the Year 2012 of NY StateLeading the Way in Independent Travel!
Cheryl Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
 Take the stress out of this year’s holiday shopping with NFB’s Bid for Equality national online auction: Black Friday, Nov. 29, to Giving Tuesday, Dec. 3. View our must-have donations and register to make your Bid for Equality. The future is in your bid! Echevarria Travel has partnered with Braille Smith. www.braillesmith.com for all her braille needs.  Gail Smith is the Secretary of the NFB of Alabama

From: Mark.Jones at disney.com
To: cherylandmaxx at hotmail.com
Date: Thu, 21 Nov 2013 12:14:43 -0800
Subject: RE: Any updates on the Disneytravelagent website

Hi again Cheryl and my apologies for the delay in getting some additional information for you about the Disney Travel Agent site.  The team has worked hard over the past several months on enhancements to the site.  In an effort to more specifically troubleshoot the concerns/challenges you’re still having with the site, the team has asked me to forward the following questions to you… 1.       Are the current challenges ones you’re having or ones others you’ve spoken with are having? Please also review the following list of questions and indicate where you are/your colleagues are experiencing challenges: 2.       Login to disneytravelagents.com– Can access / Cannot access?3.       Accessing the Quote or Book eCommerce module, including:3a. Packages or Room Only booking engine – Can access / Cannot access?3b. Ticket stores – Can access / Cannot access?3c. Retrieve reservations– Can access / Cannot access?4.       What do you mean exactly by the inability to access “all videos”?  Can you provide specifics (what videos, on what pages, etc.)?5.       What eTools can you access / not access?               5a. Disney Destinations Genius training courses– Can access / Cannot access (all of the courses or specific courses)?5b. eBrochures– Can access / Cannot access?5c. Online Post Office (emails) – Can access / Cannot access?5d. YouTube videos– Can access / Cannot access?5e. Collateral Store (order print brochure materials) – Can access / Cannot access?5f. Disney Print Connection (order customized print pieces) – Can access / Cannot access?5g. Disney Content Connection (develop a Disney Destinations web site) – Can access / Cannot access?5h. Disneycopyright.com (access digital assets) – Can access / Cannot access? I appreciate it very much Cheryl! Mark  From: cheryl echevarria [mailto:cherylandmaxx at hotmail.com] 
Sent: Tuesday, November 05, 2013 9:55 AM
To: Jones, Mark
Subject: RE: Any updates on the Disneytravelagent website So do we, I cannot move forward with it, and I would love to finish. 
Disabled Entrepreneur of the Year 2012 of NY StateLeading the Way in Independent Travel! Cheryl Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com Your old car keys can be the keys to literacy for a blind child.  Donate your unwanted vehicle to us by clicking www.nfb.org/vehicledonations or call 855-659-9314. Echevarria Travel has partnered with Braille Smith. www.braillesmith.com for all her braille needs.  Gail Smith is the Secretary of the NFB of Alabama
  From: Mark.Jones at disney.com
To: cherylandmaxx at hotmail.com
Date: Tue, 5 Nov 2013 09:42:55 -0800
Subject: RE: Any updates on the Disneytravelagent websiteGood morning Cheryl and thanks for your note.  Hope all is well with you!  I’ve got a request out to my Travel Industry Sales and Marketing partners requesting an update.  More information soon. I appreciate it! Mark From: cheryl echevarria [mailto:cherylandmaxx at hotmail.com] 
Sent: Saturday, November 02, 2013 8:21 AM
To: Jones, Mark
Subject: Any updates on the Disneytravelagent website Good morning Mark:
 
I was just on the site this morning, any idea when the site will be accessible to the blind, since it all video.
 
Cheryl 
Disabled Entrepreneur of the Year 2012 of NY StateLeading the Way in Independent Travel! Cheryl Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com Your old car keys can be the keys to literacy for a blind child.  Donate your unwanted vehicle to us by clicking www.nfb.org/vehicledonations or call 855-659-9314. Echevarria Travel has partnered with Braille Smith. www.braillesmith.com for all her braille needs.  Gail Smith is the Secretary of the NFB of Alabama