[Travelandtourism] Updates for Disney Travel website from one our travel agents

Tue Nov 26 17:38:59 UTC 2013

Mark, Cheryl, and Travel & Tourism Division:
  I have been on both sites recently helping a group of clients.  I also went through the Travel Agent site as instructed.  First, I'd like to thank the folks at Disney for making an effort to make the site easier to access.  Thank you very much for your support for the Travel Agents who are blind and visually impaired.  I do notice that there is more text availablity on the training than previously.  However, here is a couple of things that need to happen to make it easier.  Second, I am a Zoom Text user and not a JAWS user.  ZoomText is a magnifier as opposed to a screen reader.  

I found the Booking tab easier to use.  
Disney Destination Genius - The light backgrounds where we must click on the constellations with white font is NOT easy for some one who is visually impaired. Also, how can some one who reads slowly with screen magnifiers and screen readers quickly read the quiz questions in the Challenge?  Can the clock be removed?  
Can a Text Only version of the Disney Destination courses be made available? 
The bookshelf is a little difficult to read with a screen magnifier struggling to read sideways.  If you're going to use the book shelf - can the books be stacked as opposed to lined up on the book shelf.  This way, those with screen magnifiers can easily view the title of the books and select the one they need or want to view.  
 I didn't have a problem with the videos.  I find the videos easier than reading lots of text.  
 On the GPS system - can the GPS be made to work with a braille note taker or iPad and convert speech to text through Dragon Speak software or similar for Deaf-Blind users who may not be able to  hear the text?  
 Those are my thoughts, and while my notes are brief I hope it is some help.  I wish all of you a Blessed thanksgiving. - Tracie

"Making Your Travel Dreams Come True No Matter What the Obstacles"

Tracie Inman, Independent Contractor
http://www.Inmantravel.com
904-372-0644
reservations at inmantravel.com

Affiliated as an independent contractor with Montrose Travel
CST - #1018299-10

--------------------------------------------
On Tue, 11/26/13, cheryl echevarria <cherylandmaxx at hotmail.com> wrote:

 Subject: [Travelandtourism] Updates for Disney Travel website from one our travel agents
 To: "Anahit LaBarre" <alabarre at labarretravel.com>, "Mark Jones" <mark.jones at disney.com>, "travelandtourism" <travelandtourism at nfbnet.org>, "Amy Baron" <aebaron at comcast.net>, "Glenda Farnum" <gfarnum at cox.net>, "Jemal Powell" <derek2872 at yahoo.com>, "Jo Taylor" <miltjotaylor at gmail.com>, "Margo Downey" <margo.downey at verizon.net>, "Maurice Shackelford" <info at peachtreetravel.net>, "Milton Taylor" <milt2533 at gmail.com>
 Date: Tuesday, November 26, 2013, 9:16 AM

 Good morning all and I am also
 responding back to Anahit LaBarre, who has been part of the
 NFB Travel & Tourism Division for years as a board
 member, who also owns her own travel agency in Colorado.
 In any case, I had sent this e-mail out to our members
 whether you are a travel professional or a customer who
 would like to try out the Disney Parks, planning website to
 make sure all of this is accessible at  http://disneyparks.disney.go.com/ 
 I am not posting the Disney Travel Agent website, because,
 only Travel Agents have access to this site.
 Before I post my own findings along when I get the
 information from the rest of you. I want to thank Mark
 Jones, who has not only been on the Echevarria Travel Show,
 but has also been on Board of Directors Conference Calls in
 the past, giving us a tour of the Magic Kingdom back during
 our National Convention in Orlando, last July, but also came
 and spoke not only at the NFB Travel & Tourism meeting
 at convention, but also spoke at the NAGDU Meeting.
 So far, Anahit, is the only person who has responded to
 these issues.
 We need those that are travel professionals to give your
 feedback, we cannot have Disney change things unless they
 know what the problem is.
 Anahit and I are both Zoomtext users (magnification users),
 I know some of the Screenreader programs, but we need people
 like Maurice Shackelford or others that are totally blind
 that use screen readers on a regular bases to give us the
 information in a timely manner, please send all information
 back to info at nfbtravel.org
 or cherylandmaxx at hotmail.com,
 I am collecting all information, to send in one e-mail back
 to Mark Jones.
 I might ask someone that I trust personally, who is not a
 travel professional to give me feedback on the Disney Travel
 Agent website as well.
 What we need for those of you who are travel professions to
 do is and please be very descriptive, like what was posted
 below, but also these issues, which comes directly from Mark
 and the website team.
 Hi again Cheryl and my apologies for the delay in getting
 some additional information for you about the Disney Travel
 Agent site.  The team has worked hard over the past
 several months on enhancements to the site.  In an
 effort to more specifically troubleshoot the
 concerns/challenges you’re still having with the site, the
 team has asked me to forward the following questions to
 you… 1.       Are the current
 challenges ones you’re having or ones others you’ve
 spoken with are having? Please also review the following
 list of questions and indicate where you are/your colleagues
 are experiencing challenges:2.   
    Login to disneytravelagents.com– Can
 access / Cannot access?3.   
    Accessing the Quote or Book eCommerce
 module, including:3a. Packages or Room Only booking engine
 – Can access / Cannot access?3b. Ticket stores – Can
 access / Cannot access?3c. Retrieve reservations– Can
 access / Cannot access?4.   
    What do you mean exactly by the inability
 to access “all videos”?  Can you provide specifics
 (what videos, on what pages, etc.)?5.   
    What eTools can you access / not
 access?              5a.
 Disney Destinations Genius training courses– Can access /
 Cannot access (all of the courses or specific courses)?5b.
 eBrochures– Can access / Cannot access?5c. Online Post
 Office (emails) – Can access / Cannot access?5d. YouTube
 videos– Can access / Cannot access?5e. Collateral Store
 (order print brochure materials) – Can access / Cannot
 access?5f. Disney Print Connection (order customized print
 pieces) – Can access / Cannot access?5g. Disney Content
 Connection (develop a Disney Destinations web site) – Can
 access / Cannot access?5h. Disneycopyright.com (access
 digital assets) – Can access / Cannot access? I appreciate
 it very much Cheryl! Mark

 Disabled Entrepreneur of the Year 2012 of NY StateLeading
 the Way in Independent Travel!
 Cheryl Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
  Take the stress out of this year’s holiday shopping with
 NFB’s Bid for Equality national online auction: Black
 Friday, Nov. 29, to Giving Tuesday, Dec. 3. View our
 must-have donations and register to make your Bid for
 Equality. The future is in your bid! Echevarria Travel has
 partnered with Braille Smith. www.braillesmith.com for all
 her braille needs.  Gail Smith is the Secretary of the
 NFB of Alabama

 From: alabarre at labarretravel.com
 To: cherylandmaxx at hotmail.com
 Subject: Any updates on the Disneytravelagent website
 Date: Tue, 26 Nov 2013 06:53:55 -0700

 Good morning Mark. This is Anahit LaBarre writing. First of
 all let me thank you for taking the time and trying to
 address the issues we have brought up to your attention. I
 will mention the issues I have had with Disney’s web site
 in a minute. First, I would like to let you know that I took
 my kiddos to Disneyland for Fall break. Of course, as I
 expected, they LOVED it! So did I! I do want to talk about
 the assistive devices. I have requested it at the California
 Adventure Park. It did not work there. The staff worked so
 hard to fix it but no result. They were very courteous!
 After that I borrowed it from the Magic Kingdom, one did not
 work at all. The next one worked in Magic Kingdom but not in
 the other park. I tried so many different things and finally
 about 45 minutes later it did work. So I did want to bring
 this up to your attention because it seemed to me that while
 the staff there tried very hard it either was an equipment
 issue or I am thinking maybe you could work with them on how
 to troubleshoot because I could tell they felt so badly and
 really wanted to make it work. If you would like I would be
 happy to provide details as to what exactly the problem
 was.  As far as the web site for Disney. A very
 important part to know about me is that I am not the JAWS
 user. JAWS is a screen reader program. I use a magnification
 program for the computer. The huge problem I had when I was
 completing the Disney Destinations Genius training courses
 was that the content was too graphic and since magnification
 program only allows you to view part of the screen, it was
 too difficult to be able to read what the questions were in
 the quiz portion. As far as the training itself, I will be
 honest with you, I did try a screen reader and it did not
 work for all the portions of it. I will take the time in the
 next few days and go over a few things on the web site and
 see if I can access them. I will be back with more details
 in a few days. I also think we should try and reach out to
 any travel agents who are consistently JAWS or Windowseye
 user. It is good to have both screen reader and
 magnification software. Again, I would like to thank you for
 taking the time to address the issues. Warmly,Anahit
 LaBarre  3a. Packages or Room Only booking engine –
 Can access / Cannot access?3b. Ticket stores – Can access
 / Cannot access?3c. Retrieve reservations– Can access /
 Cannot access?4.       What do you
 mean exactly by the inability to access “all
 videos”?  Can you provide specifics (what videos, on
 what pages, etc.)?5.       What
 eTools can you access / not access?     
          5a. Disney
 Destinations Genius training courses– Can access / Cannot
 access (all of the courses or specific courses)?5b.
 eBrochures– Can access / Cannot access?5c. Online Post
 Office (emails) – Can access / Cannot access?5d. YouTube
 videos– Can access / Cannot access?5e. Collateral Store
 (order print brochure materials) – Can access / Cannot
 access?5f. Disney Print Connection (order customized print
 pieces) – Can access / Cannot access?5g. Disney Content
 Connection (develop a Disney Destinations web site) – Can
 access / Cannot access?5h. Disneycopyright.com (access
 digital assets) – Can access / Cannot access? From: Mark.Jones at disney.com
 To: cherylandmaxx at hotmail.com
 Date: Thu, 21 Nov 2013 12:14:43 -0800
 Subject: RE: Any updates on the Disneytravelagent websiteHi
 again Cheryl and my apologies for the delay in getting some
 additional information for you about the Disney Travel Agent
 site.  The team has worked hard over the past several
 months on enhancements to the site.  In an effort to
 more specifically troubleshoot the concerns/challenges
 you’re still having with the site, the team has asked me
 to forward the following questions to you… 1.   
    Are the current challenges ones you’re
 having or ones others you’ve spoken with are having?
 Please also review the following list of questions and
 indicate where you are/your colleagues are experiencing
 challenges: 2.       Login to
 disneytravelagents.com– Can access / Cannot
 access?3.       Accessing the Quote
 or Book eCommerce module, including:3a. Packages or Room
 Only booking engine – Can access / Cannot access?3b.
 Ticket stores – Can access / Cannot access?3c. Retrieve
 reservations– Can access / Cannot access?4.   
    What do you mean exactly by the inability
 to access “all videos”?  Can you provide specifics
 (what videos, on what pages, etc.)?5.   
    What eTools can you access / not
 access?           
    5a. Disney Destinations Genius training
 courses– Can access / Cannot access (all of the courses or
 specific courses)?5b. eBrochures– Can access / Cannot
 access?5c. Online Post Office (emails) – Can access /
 Cannot access?5d. YouTube videos– Can access / Cannot
 access?5e. Collateral Store (order print brochure materials)
 – Can access / Cannot access?5f. Disney Print Connection
 (order customized print pieces) – Can access / Cannot
 access?5g. Disney Content Connection (develop a Disney
 Destinations web site) – Can access / Cannot access?5h.
 Disneycopyright.com (access digital assets) – Can access /
 Cannot access? I appreciate it very much Cheryl! Mark 
 From: cheryl echevarria [mailto:cherylandmaxx at hotmail.com]

 Sent: Tuesday, November 05, 2013 9:55 AM
 To: Jones, Mark
 Subject: RE: Any updates on the Disneytravelagent website So
 do we, I cannot move forward with it, and I would love to
 finish. Disabled Entrepreneur of the Year 2012 of NY
 StateLeading the Way in Independent Travel! Cheryl
 Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
 Your old car keys can be the keys to literacy for a blind
 child.  Donate your unwanted vehicle to us by clicking
 www.nfb.org/vehicledonations or call 855-659-9314.
 Echevarria Travel has partnered with Braille Smith.
 www.braillesmith.com for all her braille needs.  Gail
 Smith is the Secretary of the NFB of Alabama
   From: Mark.Jones at disney.com
 To: cherylandmaxx at hotmail.com
 Date: Tue, 5 Nov 2013 09:42:55 -0800
 Subject: RE: Any updates on the Disneytravelagent
 websiteGood morning Cheryl and thanks for your note. 
 Hope all is well with you!  I’ve got a request out to
 my Travel Industry Sales and Marketing partners requesting
 an update.  More information soon. I appreciate it!
 Mark From: cheryl echevarria [mailto:cherylandmaxx at hotmail.com]

 Sent: Saturday, November 02, 2013 8:21 AM
 To: Jones, Mark
 Subject: Any updates on the Disneytravelagent website Good
 morning Mark:

 I was just on the site this morning, any idea when the site
 will be accessible to the blind, since it all video.

 Cheryl Disabled Entrepreneur of the Year 2012 of NY
 StateLeading the Way in Independent Travel! Cheryl
 Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
 Your old car keys can be the keys to literacy for a blind
 child.  Donate your unwanted vehicle to us by clicking
 www.nfb.org/vehicledonations or call 855-659-9314.
 Echevarria Travel has partnered with Braille Smith.
 www.braillesmith.com for all her braille needs.  Gail
 Smith is the Secretary of the NFB of Alabama

 _______________________________________________
 Travelandtourism mailing list
 Travelandtourism at nfbnet.org
 http://nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
 To unsubscribe, change your list options or get your account
 info for Travelandtourism:
 http://nfbnet.org/mailman/options/travelandtourism_nfbnet.org/tracieinman%40yahoo.com