[Travelandtourism] Updates for Disney Travel website from one our travel agents
cheryl echevarria
cherylandmaxx at hotmail.com
Tue Nov 26 18:03:45 UTC 2013
Tracie Inman:
Thank you for that. As mentioned, also, there are other questions that Mark has asked, specific ones, and not just the Disney Genius, yes those issues that Tracie has mentioned are issues with the magnification, and the timing as well.
Also, someone who uses jaws, windoweyes or any screen reader options.
Videos on there will not help someone totally blind.
Also the ebrochures, don't help us either. Anything with e-brochures they are not accessible to those that cannot read them, it is bad enough that we cannot read the brochures in print, now the e-brochures cannot help either.
There should be options for us the travel professional to have large print brochures to send to clients and braille brochures. The lady that I work with that does all my braille and her contact information is below, would charge me way to much money to have them converted to braille.
Now the other options Tracie and all we need also to get back to Mark and his team.
These are all the things Mark wants us to check out.
Login to disneytravelagents.com– Can access / Cannot access?
3. Accessing the Quote or Book eCommerce module, including:
3a. Packages or Room Only booking engine – Can access / Cannot access?
3b. Ticket stores – Can access / Cannot access?
3c. Retrieve reservations– Can access / Cannot access?
4. What do you mean exactly by the inability to access “all videos”? Can you provide specifics (what videos, on what pages, etc.)?
5. What eTools can you access / not access?
5a. Disney Destinations Genius training courses– Can access / Cannot access (all of the courses or specific courses)?
5b. eBrochures– Can access / Cannot access?
5c. Online Post Office (emails) – Can access / Cannot access?
5d. YouTube videos– Can access / Cannot access?
5e. Collateral Store (order print brochure materials) – Can access / Cannot access?
5f. Disney Print Connection (order customized print pieces) – Can access / Cannot access?
5g. Disney Content Connection (develop a Disney Destinations web site) – Can access / Cannot access?
5h. Disneycopyright.com (access digital assets) – Can access / Cannot access?
Disabled Entrepreneur of the Year 2012 of NY StateLeading the Way in Independent Travel!
Cheryl Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
Take the stress out of this year’s holiday shopping with NFB’s Bid for Equality national online auction: Black Friday, Nov. 29, to Giving Tuesday, Dec. 3. View our must-have donations and register to make your Bid for Equality. The future is in your bid! Echevarria Travel has partnered with Braille Smith. www.braillesmith.com for all her braille needs. Gail Smith is the Secretary of the NFB of Alabama
> Date: Tue, 26 Nov 2013 09:38:59 -0800
> From: tracieinman at yahoo.com
> To: alabarre at labarretravel.com; mark.jones at disney.com; travelandtourism at nfbnet.org; aebaron at comcast.net; gfarnum at cox.net; derek2872 at yahoo.com; miltjotaylor at gmail.com; margo.downey at verizon.net; info at peachtreetravel.net; milt2533 at gmail.com
> CC: Mark.Jones at disney.com
> Subject: Re: [Travelandtourism] Updates for Disney Travel website from one our travel agents
>
> Mark, Cheryl, and Travel & Tourism Division:
> I have been on both sites recently helping a group of clients. I also went through the Travel Agent site as instructed. First, I'd like to thank the folks at Disney for making an effort to make the site easier to access. Thank you very much for your support for the Travel Agents who are blind and visually impaired. I do notice that there is more text availablity on the training than previously. However, here is a couple of things that need to happen to make it easier. Second, I am a Zoom Text user and not a JAWS user. ZoomText is a magnifier as opposed to a screen reader.
>
> I found the Booking tab easier to use.
> Disney Destination Genius - The light backgrounds where we must click on the constellations with white font is NOT easy for some one who is visually impaired. Also, how can some one who reads slowly with screen magnifiers and screen readers quickly read the quiz questions in the Challenge? Can the clock be removed?
> Can a Text Only version of the Disney Destination courses be made available?
> The bookshelf is a little difficult to read with a screen magnifier struggling to read sideways. If you're going to use the book shelf - can the books be stacked as opposed to lined up on the book shelf. This way, those with screen magnifiers can easily view the title of the books and select the one they need or want to view.
> I didn't have a problem with the videos. I find the videos easier than reading lots of text.
> On the GPS system - can the GPS be made to work with a braille note taker or iPad and convert speech to text through Dragon Speak software or similar for Deaf-Blind users who may not be able to hear the text?
> Those are my thoughts, and while my notes are brief I hope it is some help. I wish all of you a Blessed thanksgiving. - Tracie
>
>
>
> "Making Your Travel Dreams Come True No Matter What the Obstacles"
>
>
> Tracie Inman, Independent Contractor
> http://www.Inmantravel.com
> 904-372-0644
> reservations at inmantravel.com
>
>
> Affiliated as an independent contractor with Montrose Travel
> CST - #1018299-10
>
>
>
>
>
>
>
>
>
>
> --------------------------------------------
> On Tue, 11/26/13, cheryl echevarria <cherylandmaxx at hotmail.com> wrote:
>
> Subject: [Travelandtourism] Updates for Disney Travel website from one our travel agents
> To: "Anahit LaBarre" <alabarre at labarretravel.com>, "Mark Jones" <mark.jones at disney.com>, "travelandtourism" <travelandtourism at nfbnet.org>, "Amy Baron" <aebaron at comcast.net>, "Glenda Farnum" <gfarnum at cox.net>, "Jemal Powell" <derek2872 at yahoo.com>, "Jo Taylor" <miltjotaylor at gmail.com>, "Margo Downey" <margo.downey at verizon.net>, "Maurice Shackelford" <info at peachtreetravel.net>, "Milton Taylor" <milt2533 at gmail.com>
> Date: Tuesday, November 26, 2013, 9:16 AM
>
> Good morning all and I am also
> responding back to Anahit LaBarre, who has been part of the
> NFB Travel & Tourism Division for years as a board
> member, who also owns her own travel agency in Colorado.
> In any case, I had sent this e-mail out to our members
> whether you are a travel professional or a customer who
> would like to try out the Disney Parks, planning website to
> make sure all of this is accessible at http://disneyparks.disney.go.com/
> I am not posting the Disney Travel Agent website, because,
> only Travel Agents have access to this site.
> Before I post my own findings along when I get the
> information from the rest of you. I want to thank Mark
> Jones, who has not only been on the Echevarria Travel Show,
> but has also been on Board of Directors Conference Calls in
> the past, giving us a tour of the Magic Kingdom back during
> our National Convention in Orlando, last July, but also came
> and spoke not only at the NFB Travel & Tourism meeting
> at convention, but also spoke at the NAGDU Meeting.
> So far, Anahit, is the only person who has responded to
> these issues.
> We need those that are travel professionals to give your
> feedback, we cannot have Disney change things unless they
> know what the problem is.
> Anahit and I are both Zoomtext users (magnification users),
> I know some of the Screenreader programs, but we need people
> like Maurice Shackelford or others that are totally blind
> that use screen readers on a regular bases to give us the
> information in a timely manner, please send all information
> back to info at nfbtravel.org
> or cherylandmaxx at hotmail.com,
> I am collecting all information, to send in one e-mail back
> to Mark Jones.
> I might ask someone that I trust personally, who is not a
> travel professional to give me feedback on the Disney Travel
> Agent website as well.
> What we need for those of you who are travel professions to
> do is and please be very descriptive, like what was posted
> below, but also these issues, which comes directly from Mark
> and the website team.
> Hi again Cheryl and my apologies for the delay in getting
> some additional information for you about the Disney Travel
> Agent site. The team has worked hard over the past
> several months on enhancements to the site. In an
> effort to more specifically troubleshoot the
> concerns/challenges you’re still having with the site, the
> team has asked me to forward the following questions to
> you… 1. Are the current
> challenges ones you’re having or ones others you’ve
> spoken with are having? Please also review the following
> list of questions and indicate where you are/your colleagues
> are experiencing challenges:2.
> Login to disneytravelagents.com– Can
> access / Cannot access?3.
> Accessing the Quote or Book eCommerce
> module, including:3a. Packages or Room Only booking engine
> – Can access / Cannot access?3b. Ticket stores – Can
> access / Cannot access?3c. Retrieve reservations– Can
> access / Cannot access?4.
> What do you mean exactly by the inability
> to access “all videos”? Can you provide specifics
> (what videos, on what pages, etc.)?5.
> What eTools can you access / not
> access? 5a.
> Disney Destinations Genius training courses– Can access /
> Cannot access (all of the courses or specific courses)?5b.
> eBrochures– Can access / Cannot access?5c. Online Post
> Office (emails) – Can access / Cannot access?5d. YouTube
> videos– Can access / Cannot access?5e. Collateral Store
> (order print brochure materials) – Can access / Cannot
> access?5f. Disney Print Connection (order customized print
> pieces) – Can access / Cannot access?5g. Disney Content
> Connection (develop a Disney Destinations web site) – Can
> access / Cannot access?5h. Disneycopyright.com (access
> digital assets) – Can access / Cannot access? I appreciate
> it very much Cheryl! Mark
>
>
>
> Disabled Entrepreneur of the Year 2012 of NY StateLeading
> the Way in Independent Travel!
> Cheryl Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
> Take the stress out of this year’s holiday shopping with
> NFB’s Bid for Equality national online auction: Black
> Friday, Nov. 29, to Giving Tuesday, Dec. 3. View our
> must-have donations and register to make your Bid for
> Equality. The future is in your bid! Echevarria Travel has
> partnered with Braille Smith. www.braillesmith.com for all
> her braille needs. Gail Smith is the Secretary of the
> NFB of Alabama
>
> From: alabarre at labarretravel.com
> To: cherylandmaxx at hotmail.com
> Subject: Any updates on the Disneytravelagent website
> Date: Tue, 26 Nov 2013 06:53:55 -0700
>
> Good morning Mark. This is Anahit LaBarre writing. First of
> all let me thank you for taking the time and trying to
> address the issues we have brought up to your attention. I
> will mention the issues I have had with Disney’s web site
> in a minute. First, I would like to let you know that I took
> my kiddos to Disneyland for Fall break. Of course, as I
> expected, they LOVED it! So did I! I do want to talk about
> the assistive devices. I have requested it at the California
> Adventure Park. It did not work there. The staff worked so
> hard to fix it but no result. They were very courteous!
> After that I borrowed it from the Magic Kingdom, one did not
> work at all. The next one worked in Magic Kingdom but not in
> the other park. I tried so many different things and finally
> about 45 minutes later it did work. So I did want to bring
> this up to your attention because it seemed to me that while
> the staff there tried very hard it either was an equipment
> issue or I am thinking maybe you could work with them on how
> to troubleshoot because I could tell they felt so badly and
> really wanted to make it work. If you would like I would be
> happy to provide details as to what exactly the problem
> was. As far as the web site for Disney. A very
> important part to know about me is that I am not the JAWS
> user. JAWS is a screen reader program. I use a magnification
> program for the computer. The huge problem I had when I was
> completing the Disney Destinations Genius training courses
> was that the content was too graphic and since magnification
> program only allows you to view part of the screen, it was
> too difficult to be able to read what the questions were in
> the quiz portion. As far as the training itself, I will be
> honest with you, I did try a screen reader and it did not
> work for all the portions of it. I will take the time in the
> next few days and go over a few things on the web site and
> see if I can access them. I will be back with more details
> in a few days. I also think we should try and reach out to
> any travel agents who are consistently JAWS or Windowseye
> user. It is good to have both screen reader and
> magnification software. Again, I would like to thank you for
> taking the time to address the issues. Warmly,Anahit
> LaBarre 3a. Packages or Room Only booking engine –
> Can access / Cannot access?3b. Ticket stores – Can access
> / Cannot access?3c. Retrieve reservations– Can access /
> Cannot access?4. What do you
> mean exactly by the inability to access “all
> videos”? Can you provide specifics (what videos, on
> what pages, etc.)?5. What
> eTools can you access / not access?
> 5a. Disney
> Destinations Genius training courses– Can access / Cannot
> access (all of the courses or specific courses)?5b.
> eBrochures– Can access / Cannot access?5c. Online Post
> Office (emails) – Can access / Cannot access?5d. YouTube
> videos– Can access / Cannot access?5e. Collateral Store
> (order print brochure materials) – Can access / Cannot
> access?5f. Disney Print Connection (order customized print
> pieces) – Can access / Cannot access?5g. Disney Content
> Connection (develop a Disney Destinations web site) – Can
> access / Cannot access?5h. Disneycopyright.com (access
> digital assets) – Can access / Cannot access? From: Mark.Jones at disney.com
> To: cherylandmaxx at hotmail.com
> Date: Thu, 21 Nov 2013 12:14:43 -0800
> Subject: RE: Any updates on the Disneytravelagent websiteHi
> again Cheryl and my apologies for the delay in getting some
> additional information for you about the Disney Travel Agent
> site. The team has worked hard over the past several
> months on enhancements to the site. In an effort to
> more specifically troubleshoot the concerns/challenges
> you’re still having with the site, the team has asked me
> to forward the following questions to you… 1.
> Are the current challenges ones you’re
> having or ones others you’ve spoken with are having?
> Please also review the following list of questions and
> indicate where you are/your colleagues are experiencing
> challenges: 2. Login to
> disneytravelagents.com– Can access / Cannot
> access?3. Accessing the Quote
> or Book eCommerce module, including:3a. Packages or Room
> Only booking engine – Can access / Cannot access?3b.
> Ticket stores – Can access / Cannot access?3c. Retrieve
> reservations– Can access / Cannot access?4.
> What do you mean exactly by the inability
> to access “all videos”? Can you provide specifics
> (what videos, on what pages, etc.)?5.
> What eTools can you access / not
> access?
> 5a. Disney Destinations Genius training
> courses– Can access / Cannot access (all of the courses or
> specific courses)?5b. eBrochures– Can access / Cannot
> access?5c. Online Post Office (emails) – Can access /
> Cannot access?5d. YouTube videos– Can access / Cannot
> access?5e. Collateral Store (order print brochure materials)
> – Can access / Cannot access?5f. Disney Print Connection
> (order customized print pieces) – Can access / Cannot
> access?5g. Disney Content Connection (develop a Disney
> Destinations web site) – Can access / Cannot access?5h.
> Disneycopyright.com (access digital assets) – Can access /
> Cannot access? I appreciate it very much Cheryl! Mark
> From: cheryl echevarria [mailto:cherylandmaxx at hotmail.com]
>
> Sent: Tuesday, November 05, 2013 9:55 AM
> To: Jones, Mark
> Subject: RE: Any updates on the Disneytravelagent website So
> do we, I cannot move forward with it, and I would love to
> finish. Disabled Entrepreneur of the Year 2012 of NY
> StateLeading the Way in Independent Travel! Cheryl
> Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
> Your old car keys can be the keys to literacy for a blind
> child. Donate your unwanted vehicle to us by clicking
> www.nfb.org/vehicledonations or call 855-659-9314.
> Echevarria Travel has partnered with Braille Smith.
> www.braillesmith.com for all her braille needs. Gail
> Smith is the Secretary of the NFB of Alabama
> From: Mark.Jones at disney.com
> To: cherylandmaxx at hotmail.com
> Date: Tue, 5 Nov 2013 09:42:55 -0800
> Subject: RE: Any updates on the Disneytravelagent
> websiteGood morning Cheryl and thanks for your note.
> Hope all is well with you! I’ve got a request out to
> my Travel Industry Sales and Marketing partners requesting
> an update. More information soon. I appreciate it!
> Mark From: cheryl echevarria [mailto:cherylandmaxx at hotmail.com]
>
> Sent: Saturday, November 02, 2013 8:21 AM
> To: Jones, Mark
> Subject: Any updates on the Disneytravelagent website Good
> morning Mark:
>
> I was just on the site this morning, any idea when the site
> will be accessible to the blind, since it all video.
>
> Cheryl Disabled Entrepreneur of the Year 2012 of NY
> StateLeading the Way in Independent Travel! Cheryl
> Echevarria, Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
> Your old car keys can be the keys to literacy for a blind
> child. Donate your unwanted vehicle to us by clicking
> www.nfb.org/vehicledonations or call 855-659-9314.
> Echevarria Travel has partnered with Braille Smith.
> www.braillesmith.com for all her braille needs. Gail
> Smith is the Secretary of the NFB of Alabama
>
>
>
>
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