[Travelandtourism] Carnival cruise line

[Jana Jackson]

The last time I cruised with them I was the agent for a small group of mostly senior adults.  One of them was being treated very badly regarding her accessible room which couldn't accommodate her scooter.  Had I not been cruising with her, I don't think the situation would have been fixed.  I don't remember exactly what I said... But the people with me said that by the look on the lady from Carnival's face, I scared her to death. <LOL>  I do recall mentioning the ADA and the unwanted publicity that can accompany a large cruise line like Carnival's failure to properly accommodate... The matter was quickly settled! 😊

Kala, I'm so sorry that this happened to your mom.  If this is a disability-related complaint, you may want to contact someone who works specifically as an advocate or an attorney who focuses on disability law.  When someone is treated unfairly for any reason, it makes me SO ANGRY!!  I wish there was something I could do to help, I really do!  The next time you take a cruise or need a vacation package, might I suggest using a travel agent?  The cost is usually about the same, and we can go to bat for you if need be.  Sometimes I'm able to provide more value, even a lower price, to clients than they are able to find themselves.  I really do hope you're able to find a solution to this!

Jana


-----Original Message-----
From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of Kala Reid via TravelAndTourism
Sent: Wednesday, June 13, 2018 1:10 PM
To: jjs at jjshaffer.net; NFB Travel and Tourism Division List <travelandtourism at nfbnet.org>
Cc: Kala Reid <kmreid5252 at gmail.com>; Jim Shaffer <jjs78660 at gmail.com>
Subject: Re: [Travelandtourism] Carnival cruise line

We went on a cruise , as expected and directed we contacted each port for information what they required varies from what the websites said and what the directors told us . 

Regardless , carnival and the people on the ship treated my mother horribly and Did not advise her of their personal policy on board regarding how she was treated by the staff. 

The ADA supervisor will only email , and has now told us she will not speak with us regarding the matter and are stating “ were glad we were able to assist you “ but they didn’t . 

Kala Reid

> On Jun 13, 2018, at 1:50 PM, Jim Shaffer via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
> 
> What is the problem?
> 
> 
>> On 6/13/2018 10:11 AM, Kala Reid via TravelAndTourism wrote:
>> We contacted guest services ... they will not correspond with us
>> 
>> Kala Reid
>> 
>>> On Jun 13, 2018, at 11:06 AM, Jana Jackson via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
>>> 
>>> Hi, Kala!  Are you a travel agent?  If so, your BDM (Business Development Manager) is a good place to start.  Otherwise, Guest services is probably your best bet.  That number is 800-929-6400.  Hope this helps!
>>> 
>>> Jana
>>> 
>>> 
>>> -----Original Message-----
>>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of Kala Reid via TravelAndTourism
>>> Sent: Wednesday, June 13, 2018 9:39 AM
>>> To: travelandtourism at nfbnet.org
>>> Cc: Kala Reid <kmreid5252 at gmail.com>
>>> Subject: [Travelandtourism] Carnival cruise line
>>> 
>>> 
>>> Has anyone experienced any issues with carnival cruise line ? We have some complaints regarding a recent experience and don’t know who to contact regarding this .
>>> Kala Reid
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> 
> -- 
> Jim Shaffer
> Pflugerville, TX
> http://www.jjshaffer.net
> 
> 
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