[Travelandtourism] Carnival cruise line

[Peter Donahue]

Hello Jim and everyone,

	my sentiments too. We can't assist this person if we don't know the spacifics of the complaint. Cheryl Echivaria is a blind travel agent and has worked with the various cruiselines including Carnival. If you tell us exactly what happened in detail perhaps she and others here can assist. If necessary the NFB will also take action to insure that what happened to your mother won't happen to other blind Carnival Cruise Passengers. The vaigueness of your message makes it difficult to point you in the right direction. All the best.

Peter Donahue



-----Original Message-----
From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On Behalf Of Kala Reid via TravelAndTourism
Sent: Wednesday, June 13, 2018 1:10 PM
To: jjs at jjshaffer.net; NFB Travel and Tourism Division List
Cc: Kala Reid; Jim Shaffer
Subject: Re: [Travelandtourism] Carnival cruise line

We went on a cruise , as expected and directed we contacted each port for information what they required varies from what the websites said and what the directors told us . 

Regardless , carnival and the people on the ship treated my mother horribly and Did not advise her of their personal policy on board regarding how she was treated by the staff. 

The ADA supervisor will only email , and has now told us she will not speak with us regarding the matter and are stating “ were glad we were able to assist you “ but they didn’t . 

Kala Reid

> On Jun 13, 2018, at 1:50 PM, Jim Shaffer via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
> 
> What is the problem?
> 
> 
>> On 6/13/2018 10:11 AM, Kala Reid via TravelAndTourism wrote:
>> We contacted guest services ... they will not correspond with us
>> 
>> Kala Reid
>> 
>>> On Jun 13, 2018, at 11:06 AM, Jana Jackson via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
>>> 
>>> Hi, Kala!  Are you a travel agent?  If so, your BDM (Business Development Manager) is a good place to start.  Otherwise, Guest services is probably your best bet.  That number is 800-929-6400.  Hope this helps!
>>> 
>>> Jana
>>> 
>>> 
>>> -----Original Message-----
>>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of Kala Reid via TravelAndTourism
>>> Sent: Wednesday, June 13, 2018 9:39 AM
>>> To: travelandtourism at nfbnet.org
>>> Cc: Kala Reid <kmreid5252 at gmail.com>
>>> Subject: [Travelandtourism] Carnival cruise line
>>> 
>>> 
>>> Has anyone experienced any issues with carnival cruise line ? We have some complaints regarding a recent experience and don’t know who to contact regarding this .
>>> Kala Reid
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> 
> -- 
> Jim Shaffer
> Pflugerville, TX
> http://www.jjshaffer.net
> 
> 
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