[Travelandtourism] Carnival cruise line

Fri Jun 22 15:30:19 UTC 2018

Hello cheryl , 

We did all of below - we didn’t just show up with my mothers guide dog. We also obtained all of the necessary documents per what was required by the ports officials . 

Post cruise , we contacted customer service and they were not only rude , they were dismissive and said they “took care” of the matter , yet they did not. 

Our issue wasn’t with the ports we understood entirely what was required our issue was with the staff .

additionally , they did in fact place the relief station on our balcony - despite weather conditions but also did not ever show us where the relief area was on the upper decks . 

Do you have any contact information for the young man you listed ? 

Kala Reid

> On Jun 22, 2018, at 11:11 AM, cheryl echevarria via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
> 
> Just FYI, Carnival was sued during the 25th Anniversary of the ADA. They had to fix the issues pertaining to many ADA compliance.  That being said, when I book any of my clients on any cruise and they are traveling whether blind or not, disabled or not. I ask them all the services that they might need prior to booking.
> 
> 
> If you are traveling with a service animal, guide dog or other service animal, You as a client need to let the TA or the cruise lines know of this. You just cannot just show up with you dog. You need to visit your vet prior to traveling to get copies of all vaccinations. You also need to make sure that the country you are visiting will allow the dogs to enter. Some of the countries you need a permit. Such as Bermuda, Bahamas, etc. Many countries in the Caribbean still do not have laws in place to allow your dogs. Also please remember these countries are not the United States they do not follow the ADA. You also as a guide dog user, should not be leaving dogs in cabins or alone the cruise ship is not responsible for them. Each ship has places they will put the relief boxes, you do not pick and choose where they go. They also do not go in or on the balconies, because in bad weather or high winds this can be a mess.
> 
> 
> Finally, If you have had a bad experience with any cruise lines or any tour operator. It is up to you to contact them directly. Booking with a real travel professional vs. online or booking directly with the cruise lines if you have a special need or requirement is better with the professionals. We have the connections to reach out to in this case Adolfo Perez, Sr. Vice President of Sales and Marketing with Carnival Cruise Lines.
> 
> 
> Cheryl Echevarria
> 
> www.Echevarriatravel.com<http://www.Echevarriatravel.com>
> 
> 407-910-6469
> 
> mobile: 631-456-5394
> 
> Please call for appointments, if you leave a message, we call back between 2-3 PM Eastern Time and 6-7 PM Eastern Time
> 
> 
> ________________________________
> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> on behalf of Jim Shaffer via TravelAndTourism <travelandtourism at nfbnet.org>
> Sent: Wednesday, June 13, 2018 1:50 PM
> To: Kala Reid via TravelAndTourism
> Cc: Jim Shaffer
> Subject: Re: [Travelandtourism] Carnival cruise line
> 
> What is the problem?
> 
> 
>> On 6/13/2018 10:11 AM, Kala Reid via TravelAndTourism wrote:
>> We contacted guest services ... they will not correspond with us
>> 
>> Kala Reid
>> 
>>> On Jun 13, 2018, at 11:06 AM, Jana Jackson via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
>>> 
>>> Hi, Kala!  Are you a travel agent?  If so, your BDM (Business Development Manager) is a good place to start.  Otherwise, Guest services is probably your best bet.  That number is 800-929-6400.  Hope this helps!
>>> 
>>> Jana
>>> 
>>> 
>>> -----Original Message-----
>>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of Kala Reid via TravelAndTourism
>>> Sent: Wednesday, June 13, 2018 9:39 AM
>>> To: travelandtourism at nfbnet.org
>>> Cc: Kala Reid <kmreid5252 at gmail.com>
>>> Subject: [Travelandtourism] Carnival cruise line
>>> 
>>> 
>>> Has anyone experienced any issues with carnival cruise line ? We have some complaints regarding a recent experience and don’t know who to contact regarding this .
>>> Kala Reid
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> 
> --
> Jim Shaffer
> Pflugerville, TX
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