[Travelandtourism] Greyhound
Kelly Pierce
kellytalk at gmail.com
Sat Jun 23 03:01:14 UTC 2018
If a greyhound ticket is purchased with a credit card that has lost
luggage insurance, people could be reimbursed from the credit card
company. The credit card company requires that people file a laim for
the cost of replacement items with the carrier, such as the bus
company or airline, before they will pay. The trouble is airlines and
Greyhound are notorious at dragging their feet in paying these claims,
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On 6/22/18, Kelly Pierce <kellytalk at gmail.com> wrote:
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> On 6/22/18, Jemal Powell via TravelAndTourism
> <travelandtourism at nfbnet.org> wrote:
>> Hello List,
>>
>> I too have had some interesting experiences with Greyhound. Back in 2013
>> I
>> took Greyhound to Orlando to attend our National Convention. While I made
>> it to Orlando, my checked luggage did not. So, I had to spend half of my
>> free time replacing lost items and making trips to the Orlando Greyhound
>> station to check on my luggage. I guess I was fortunate because I got my
>> luggage back; however, the only reason I got it back is because I asked
>> about it leaving Orlando going back to Chicago. And, to my amazement,
>> they
>> found my suitcase. After I returned home I sought reimbursement for the
>> clothing I had to replace. After jumping through numerous hoops with
>> Greyhound, I got my reimbursement after 7 months in late January of 2014
>> while I was in Washington, D.C. attending the Washington seminar.
>>
>> On Thu, Jun 14, 2018 at 12:42 PM, Peter Donahue via TravelAndTourism <
>> travelandtourism at nfbnet.org> wrote:
>>
>>> Hello Jana and everyone,
>>>
>>> I see I'm not alone with Greyhound wowes. Several years ago I
>>> traveled to Winston Salem North Carolina from San Antonio on Greyhound
>>> to
>>> attend a conference. They got me too and from my destinations but lost
>>> my
>>> checked baggage when I returned to San Antonio. Despite numerous calls
>>> to
>>> Greyhound's top brass and various baggage personnel I never got my
>>> checked
>>> suitcase and ended up replacing everything I lost. Luckily there weren't
>>> any expensive electronic devices in that suitcase. Contrast this with a
>>> trip to Greenville South Carolina I took on Delta Airlines to attend
>>> another conference last spring. Both I and my carry-on and checked
>>> luggage
>>> arrived in Greenville and returned to San Antonio with me wwithout
>>> problems.
>>>
>>> While not an ADA issue Greyhound's attitude towards customer
>>> service is horrible! With today's technology there's no reason why
>>> passengers should be separated from their checked baggage. If the
>>> airlines
>>> can do a better job of tracking checked baggage outfits like Greyhound
>>> need
>>> to do the same.
>>>
>>> I know that the NFB has been trying to work with Greyhound to
>>> improve the accessibility of its Website and Mobile App but haven't
>>> heard
>>> any updates on this situation. All the best.
>>>
>>> Peter Donahue
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On
>>> Behalf Of Jana Jackson via TravelAndTourism
>>> Sent: Wednesday, June 13, 2018 10:34 PM
>>> To: 'NFB Travel and Tourism Division List'
>>> Cc: Jana Jackson
>>> Subject: Re: [Travelandtourism] Carnival cruise line
>>>
>>> Oh, my goodness! That is just horrible! I am more amazed every day by
>>> the lack of just common courtesy in this world! If I were you, I'd go
>>> all
>>> the way to the top! You know what, go to their Facebook page, and post
>>> your story on their time-line! If nothing else, it will get their
>>> attention... It's definitely unwanted publicity. For now we do still
>>> have
>>> the ADA... And there are still legal actions that can be taken in these
>>> cases. I just had a horrible experience with Greyhound over the
>>> weekend,
>>> but I'm trying to figure out if my experiences fall under failure to
>>> comply
>>> with ADA regulations as much as they fall under just plain
>>> mean-spirited!
>>> I really hope it works out for you and your mom, Kala!
>>>
>>> Jana
>>>
>>>
>>> -----Original Message-----
>>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf
>>> Of
>>> Kala Reid via TravelAndTourism
>>> Sent: Wednesday, June 13, 2018 8:48 PM
>>> To: NFB Travel and Tourism Division List <travelandtourism at nfbnet.org>
>>> Cc: Kala Reid <kmreid5252 at gmail.com>
>>> Subject: Re: [Travelandtourism] Carnival cruise line
>>>
>>> Absolutely ,
>>>
>>> Per their requirements we reached out to the ports . But on multiple
>>> occasions they either tried to grab my moms guide dog from her ... there
>>> also weren’t bathroom accommodations made . They did not advise us of
>>> protocol (such as us needing to check in in the mornings at each port )
>>> .
>>> Several of the guest services attendants were extremely rude and brought
>>> unnecessary attention to the matter. In the casino one of the young men
>>> argued with her about her glasses, but the lights were too bright for
>>> her
>>> .
>>> It was just a plethora of bad experiences
>>>
>>> It was just awful, she was in tears daily. So we wanted to speak to
>>> someone regarding that but they just dismissed the email and said they
>>> were
>>> happy they could accommodate us.
>>>
>>> Kala Reid
>>>
>>> > On Jun 13, 2018, at 3:01 PM, Peter Donahue via TravelAndTourism <
>>> travelandtourism at nfbnet.org> wrote:
>>> >
>>> > Hello Jim and everyone,
>>> >
>>> > my sentiments too. We can't assist this person if we don't know the
>>> spacifics of the complaint. Cheryl Echivaria is a blind travel agent and
>>> has worked with the various cruiselines including Carnival. If you tell
>>> us
>>> exactly what happened in detail perhaps she and others here can assist.
>>> If
>>> necessary the NFB will also take action to insure that what happened to
>>> your mother won't happen to other blind Carnival Cruise Passengers. The
>>> vaigueness of your message makes it difficult to point you in the right
>>> direction. All the best.
>>> >
>>> > Peter Donahue
>>> >
>>> >
>>> >
>>> > -----Original Message-----
>>> > From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On
>>> Behalf Of Kala Reid via TravelAndTourism
>>> > Sent: Wednesday, June 13, 2018 1:10 PM
>>> > To: jjs at jjshaffer.net; NFB Travel and Tourism Division List
>>> > Cc: Kala Reid; Jim Shaffer
>>> > Subject: Re: [Travelandtourism] Carnival cruise line
>>> >
>>> > We went on a cruise , as expected and directed we contacted each port
>>> for information what they required varies from what the websites said
>>> and
>>> what the directors told us .
>>> >
>>> > Regardless , carnival and the people on the ship treated my mother
>>> horribly and Did not advise her of their personal policy on board
>>> regarding
>>> how she was treated by the staff.
>>> >
>>> > The ADA supervisor will only email , and has now told us she will not
>>> speak with us regarding the matter and are stating “ were glad we were
>>> able
>>> to assist you “ but they didn’t .
>>> >
>>> > Kala Reid
>>> >
>>> >> On Jun 13, 2018, at 1:50 PM, Jim Shaffer via TravelAndTourism <
>>> travelandtourism at nfbnet.org> wrote:
>>> >>
>>> >> What is the problem?
>>> >>
>>> >>
>>> >>> On 6/13/2018 10:11 AM, Kala Reid via TravelAndTourism wrote:
>>> >>> We contacted guest services ... they will not correspond with us
>>> >>>
>>> >>> Kala Reid
>>> >>>
>>> >>>> On Jun 13, 2018, at 11:06 AM, Jana Jackson via TravelAndTourism <
>>> travelandtourism at nfbnet.org> wrote:
>>> >>>>
>>> >>>> Hi, Kala! Are you a travel agent? If so, your BDM (Business
>>> Development Manager) is a good place to start. Otherwise, Guest
>>> services
>>> is probably your best bet. That number is 800-929-6400. Hope this
>>> helps!
>>> >>>>
>>> >>>> Jana
>>> >>>>
>>> >>>>
>>> >>>> -----Original Message-----
>>> >>>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On
>>> Behalf Of Kala Reid via TravelAndTourism
>>> >>>> Sent: Wednesday, June 13, 2018 9:39 AM
>>> >>>> To: travelandtourism at nfbnet.org
>>> >>>> Cc: Kala Reid <kmreid5252 at gmail.com>
>>> >>>> Subject: [Travelandtourism] Carnival cruise line
>>> >>>>
>>> >>>>
>>> >>>> Has anyone experienced any issues with carnival cruise line ? We
>>> >>>> have
>>> some complaints regarding a recent experience and don’t know who to
>>> contact
>>> regarding this .
>>> >>>> Kala Reid
>>> >>>> _______________________________________________
>>> >>>> TravelAndTourism mailing list
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>>> >>>>
>>> >>>>
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>>> >>
>>> >> --
>>> >> Jim Shaffer
>>> >> Pflugerville, TX
>>> >> http://www.jjshaffer.net
>>> >>
>>> >>
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