[Travelandtourism] Greyhound

Sat Jun 23 03:00:26 UTC 2018

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On 6/22/18, Jemal Powell via TravelAndTourism
<travelandtourism at nfbnet.org> wrote:
> Hello List,
>
> I too have had some interesting experiences with Greyhound. Back in 2013 I
> took Greyhound to Orlando to attend our National Convention. While I made
> it to Orlando, my checked luggage did not. So, I had to spend half of my
> free time replacing lost items and making trips to the Orlando Greyhound
> station to check on my luggage. I guess I was fortunate because I got my
> luggage back; however, the only reason I got it back is because I asked
> about it leaving Orlando going back to Chicago. And, to my amazement, they
> found my suitcase. After I returned home I sought reimbursement for the
> clothing I had to replace. After jumping through numerous hoops with
> Greyhound, I got my reimbursement after 7 months in late January of 2014
> while I was in Washington, D.C. attending the Washington seminar.
>
> On Thu, Jun 14, 2018 at 12:42 PM, Peter Donahue via TravelAndTourism <
> travelandtourism at nfbnet.org> wrote:
>
>> Hello Jana and everyone,
>>
>>         I see I'm not alone with Greyhound wowes. Several years ago I
>> traveled to Winston Salem North Carolina from San Antonio on Greyhound to
>> attend a conference. They got me too and from  my destinations but lost my
>> checked baggage when I returned to San Antonio. Despite numerous calls to
>> Greyhound's top brass and various baggage personnel I never got my checked
>> suitcase and ended up replacing everything I lost. Luckily there weren't
>> any expensive electronic devices in that suitcase. Contrast this with a
>> trip to Greenville South Carolina I took on Delta Airlines to attend
>> another conference last spring. Both I and my carry-on and checked luggage
>> arrived in Greenville and returned to San Antonio with me wwithout
>> problems.
>>
>>         While not an ADA issue Greyhound's attitude towards customer
>> service is horrible! With today's technology there's no reason why
>> passengers should be separated from their checked baggage. If the airlines
>> can do a better job of tracking checked baggage outfits like Greyhound
>> need
>> to do the same.
>>
>>         I know that the NFB has been trying to work with Greyhound to
>> improve the accessibility of its Website and Mobile App but haven't heard
>> any updates on this situation. All the best.
>>
>> Peter Donahue
>>
>>
>>
>> -----Original Message-----
>> From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On
>> Behalf Of Jana Jackson via TravelAndTourism
>> Sent: Wednesday, June 13, 2018 10:34 PM
>> To: 'NFB Travel and Tourism Division List'
>> Cc: Jana Jackson
>> Subject: Re: [Travelandtourism] Carnival cruise line
>>
>> Oh, my goodness!  That is just horrible!  I am more amazed every day by
>> the lack of just common courtesy in this world!  If I were you, I'd go all
>> the way to the top!  You know what, go to their Facebook page, and post
>> your story on their time-line!  If nothing else, it will get their
>> attention... It's definitely unwanted publicity.  For now we do still have
>> the ADA... And there are still legal actions that can be taken in these
>> cases.  I just had a horrible experience with Greyhound over the weekend,
>> but I'm trying to figure out if my experiences fall under failure to
>> comply
>> with ADA regulations as much as they fall under just plain mean-spirited!
>> I really hope it works out for you and your mom, Kala!
>>
>> Jana
>>
>>
>> -----Original Message-----
>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of
>> Kala Reid via TravelAndTourism
>> Sent: Wednesday, June 13, 2018 8:48 PM
>> To: NFB Travel and Tourism Division List <travelandtourism at nfbnet.org>
>> Cc: Kala Reid <kmreid5252 at gmail.com>
>> Subject: Re: [Travelandtourism] Carnival cruise line
>>
>> Absolutely ,
>>
>> Per their requirements we reached out to the ports . But on multiple
>> occasions they either tried to grab my moms guide dog from her ... there
>> also weren’t bathroom accommodations made . They did not advise us of
>> protocol (such as us needing to check in in the mornings at each port ) .
>> Several of the guest services attendants were extremely rude and brought
>> unnecessary attention to the matter.  In the casino one of the young men
>> argued with her about her glasses, but the lights were too bright for her
>> .
>> It was just a plethora of bad experiences
>>
>> It was just awful, she was in tears daily. So we wanted to speak to
>> someone regarding that but they just dismissed the email and said they
>> were
>> happy they could accommodate us.
>>
>> Kala Reid
>>
>> > On Jun 13, 2018, at 3:01 PM, Peter Donahue via TravelAndTourism <
>> travelandtourism at nfbnet.org> wrote:
>> >
>> > Hello Jim and everyone,
>> >
>> >    my sentiments too. We can't assist this person if we don't know the
>> spacifics of the complaint. Cheryl Echivaria is a blind travel agent and
>> has worked with the various cruiselines including Carnival. If you tell us
>> exactly what happened in detail perhaps she and others here can assist. If
>> necessary the NFB will also take action to insure that what happened to
>> your mother won't happen to other blind Carnival Cruise Passengers. The
>> vaigueness of your message makes it difficult to point you in the right
>> direction. All the best.
>> >
>> > Peter Donahue
>> >
>> >
>> >
>> > -----Original Message-----
>> > From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On
>> Behalf Of Kala Reid via TravelAndTourism
>> > Sent: Wednesday, June 13, 2018 1:10 PM
>> > To: jjs at jjshaffer.net; NFB Travel and Tourism Division List
>> > Cc: Kala Reid; Jim Shaffer
>> > Subject: Re: [Travelandtourism] Carnival cruise line
>> >
>> > We went on a cruise , as expected and directed we contacted each port
>> for information what they required varies from what the websites said and
>> what the directors told us .
>> >
>> > Regardless , carnival and the people on the ship treated my mother
>> horribly and Did not advise her of their personal policy on board
>> regarding
>> how she was treated by the staff.
>> >
>> > The ADA supervisor will only email , and has now told us she will not
>> speak with us regarding the matter and are stating “ were glad we were
>> able
>> to assist you “ but they didn’t .
>> >
>> > Kala Reid
>> >
>> >> On Jun 13, 2018, at 1:50 PM, Jim Shaffer via TravelAndTourism <
>> travelandtourism at nfbnet.org> wrote:
>> >>
>> >> What is the problem?
>> >>
>> >>
>> >>> On 6/13/2018 10:11 AM, Kala Reid via TravelAndTourism wrote:
>> >>> We contacted guest services ... they will not correspond with us
>> >>>
>> >>> Kala Reid
>> >>>
>> >>>> On Jun 13, 2018, at 11:06 AM, Jana Jackson via TravelAndTourism <
>> travelandtourism at nfbnet.org> wrote:
>> >>>>
>> >>>> Hi, Kala!  Are you a travel agent?  If so, your BDM (Business
>> Development Manager) is a good place to start.  Otherwise, Guest services
>> is probably your best bet.  That number is 800-929-6400.  Hope this helps!
>> >>>>
>> >>>> Jana
>> >>>>
>> >>>>
>> >>>> -----Original Message-----
>> >>>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On
>> Behalf Of Kala Reid via TravelAndTourism
>> >>>> Sent: Wednesday, June 13, 2018 9:39 AM
>> >>>> To: travelandtourism at nfbnet.org
>> >>>> Cc: Kala Reid <kmreid5252 at gmail.com>
>> >>>> Subject: [Travelandtourism] Carnival cruise line
>> >>>>
>> >>>>
>> >>>> Has anyone experienced any issues with carnival cruise line ? We have
>> some complaints regarding a recent experience and don’t know who to
>> contact
>> regarding this .
>> >>>> Kala Reid
>> >>>> _______________________________________________
>> >>>> TravelAndTourism mailing list
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>> >>>>
>> >>>>
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>> >> --
>> >> Jim Shaffer
>> >> Pflugerville, TX
>> >> http://www.jjshaffer.net
>> >>
>> >>
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