[Vendorsmi] Is your PA doing any of these things

[Joe Sontag]

Below is the promulgated rule that, at least for the present, states clearly what your Promotional agent should be doing when they're on-the-job.  Let's hear from you about your experiences and thoughts about this rule.  I'd even like to hear from program management regarding its position that the section about monitoring operators for compliance with employer responsibilities is unworkable and harmful to the BEP.

Joe Sontag

R 393.21  Promotional agent; role; duties.
   Rule 21.  (1)  The promotional agent is the commission's      representative to
the vending facility licensees.
 A promotional agent fulfills a supervisory role in the program.
  A promotional agent shall do all of the following:
   (a)  Assign equipment to the stand.
   (b)  Monitor the licensee to ensure compliance with employer responsibilities.
   (c)  Monitor compliance with applicable commission rules.
   (d)  Assist a licensee in running a clean and efficient business and in complying
with all of the following provisions:
   (i)  Meeting state standards.
   (ii)  Being profitable and well managed.
   (iii)  Meeting the established profit expectations of the business.
   (iv)  Providing high-quality customer service.
   (v)  Conforming to the terms and conditions of the permit.
   (2)
 A promotional agent shall visit the facility every 6 weeks, or more often as necessary,
to offer suggestions and assist in obtaining the items of equipment or the service
for which the commission is responsible.
 A promotional agent shall complete a field activity report after every visit, which
shall include an assessment of the facility based upon the goals identified in subrule
(1) of this rule.
 If a facility visit is not possible, then a promotional agent shall document telephone
contact with the licensee.
   (3)
 A promotional agent shall evaluate the facility annually, or more often if necessary,
to ensure operation as described in subrule (1) of this rule.
  A new facility shall be evaluated semiannually during the first year of operation,
or more often if necessary.
   (4)  A promotional agent shall monitor compliance with the rules and policies
of the commission.
   (5)  A promotional agent shall hold in confidence information regarding the facilities
for which the agent is responsible.
   (6)  A promotional agent shall arrange for additional licensee training, if needed.
   (7)  A promotional agent shall explain program rules and policies.
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