[Vendorsmi] Is your PA doing any of these things

[David Robinson]

Dear Joe, 

 

   As a former PA, I have some thoughts about these requirerments.  First,
It is unfortunate that so much emphasis is placed on policing the operator.
Yes, the PA might have some supervisory role to the facility, but not to the
operator.  I would like to see the rules reflect more of the assistance
that the PA could be to the operator.  The six week rule is okay, but it is
evident that this is not being followed and even those who need assistance
are not getting it in a timely fashion.  The question is why?  I know that
scheduling can be difficult, but it needs to be the priority of the PA and
they need to be working with the operators as the primary goal and not being
slaves to the management.  

   Site visits should reflect what actually happened at the visit and
useless or unnecessary monitoring should not be included when visiting an
operator.   Equipment and training decisions should be in consultation with
the operator.  New operators need to be seen more then once a week, and
other operators should be visited as many times as the issue warrants.  

   One of the major problems is that the PA is not trained well enough to
make good decisions and give good leadership to the operator.  Stay away
from the office, visit the operators, call them when needed no matter what
time of the day or night or on the weekends, and push the system to get the
necessary services and equipment to the operator so he or she can be
successful. The PA needs to quit making excuses for poor performance and
with the operator, make the tough decisions about a business that needs to
be made, including expansion, trimming back or shutting down. Don't police,
dig in and help as a partner.  That is what a PA should be doing. 

 

Dave Robinson

 

  _____  

From: vendorsmi-bounces at nfbnet.org [mailto:vendorsmi-bounces at nfbnet.org] On
Behalf Of Joe Sontag
Sent: Friday, August 24, 2012 9:12 PM
To: VENDORSMI List
Subject: [Vendorsmi] Is your PA doing any of these things

 

Below is the promulgated rule that, at least for the present, states clearly
what your Promotional agent should be doing when they're on-the-job.  Let's
hear from you about your experiences and thoughts about this rule.  I'd even
like to hear from program management regarding its position that the section
about monitoring operators for compliance with employer responsibilities is
unworkable and harmful to the BEP.

 

Joe Sontag

 

R 393.21  Promotional agent; role; duties.
   Rule 21.  (1)  The promotional agent is the commission's
representative to
the vending facility licensees.
 A promotional agent fulfills a supervisory role in the program.
  A promotional agent shall do all of the following:
   (a)  Assign equipment to the stand.
   (b)  Monitor the licensee to ensure compliance with employer
responsibilities.
   (c)  Monitor compliance with applicable commission rules.
   (d)  Assist a licensee in running a clean and efficient business and in
complying
with all of the following provisions:
   (i)  Meeting state standards.
   (ii)  Being profitable and well managed.
   (iii)  Meeting the established profit expectations of the business.
   (iv)  Providing high-quality customer service.
   (v)  Conforming to the terms and conditions of the permit.
   (2)
 A promotional agent shall visit the facility every 6 weeks, or more often
as necessary,
to offer suggestions and assist in obtaining the items of equipment or the
service
for which the commission is responsible.
 A promotional agent shall complete a field activity report after every
visit, which
shall include an assessment of the facility based upon the goals identified
in subrule
(1) of this rule.
 If a facility visit is not possible, then a promotional agent shall
document telephone
contact with the licensee.
   (3)
 A promotional agent shall evaluate the facility annually, or more often if
necessary,
to ensure operation as described in subrule (1) of this rule.
  A new facility shall be evaluated semiannually during the first year of
operation,
or more often if necessary.
   (4)  A promotional agent shall monitor compliance with the rules and
policies
of the commission.
   (5)  A promotional agent shall hold in confidence information regarding
the facilities
for which the agent is responsible.
   (6)  A promotional agent shall arrange for additional licensee training,
if needed.
   (7)  A promotional agent shall explain program rules and policies.

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