[vendtalk] Questions

[Kevan Worley]

Terry,

Very well said.  Colleen says "if". "If" is the operative word. She is correct.  "If" he/she is a bad actor, then the poor performing vendor should be redirected to a different career path after and only after, due process occurs. We all want high standards of performance.  However, the law proscribes due process which must be followed.

-----Original Message-----
From: vendtalk-bounces at nfbnet.org [mailto:vendtalk-bounces at nfbnet.org] On Behalf Of Terry Eagle
Sent: Saturday, September 22, 2012 2:13 AM
To: 'Vendor Talk Mailing List'
Subject: Re: [vendtalk] Questions

Hi, I believe the key words are consistent behavior.  If the SLA has provided appropriate and adequate training in the classroom and onnthe-job, and clear expectations of desired consistent behavior is communicated to the individual, then and only then, should the person be terminated, and other properly trained individuals should be given consideration ahead anyone who has been terminated.  It is my experience that too many operators are sacrificed to cover-up the failure of an SLA to properly train, communicate clear high achievablemeasurable expectations, and consistent monitoring and follow-up and follow through with the clear expectations of accountability action for non-compliance by any and all non-compliant operator.  The SLA and operators alike must be held to consistent clear expectations and accountability.  This is the best business practice to protect, grow, and preserve the opportunity and priority far into the future for blind persons.

It is my experience as an advocate and representative to vendors that all too often a vendor is sacrificed to cover-up the failure of the SLA to provide adequate training, communicate clear  expectations, and provide monitoring and positive support. 

Terry Eagle




-----Original Message-----
From: vendtalk-bounces at nfbnet.org [mailto:vendtalk-bounces at nfbnet.org] On Behalf Of Colleen McFadden
Sent: Friday, September 21, 2012 7:10 PM
To: vendtalk at nfbnet.org
Subject: [vendtalk] Questions

Dear Fellow Vendors,

If a vendor has been pushed out of BEP because he will not service his location and gets complaints from the building  manager should he be allowed back in the program?  We have talked on this listserv about vendors performing and protecting Randolph Sheppard.  If a vendor's behavior consistently hurts the reputation of the program, shouldn't we give another blind guy an opportunity to operate a business?
Please share your thoughts.

Colleen

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