[vendtalk] Questions

[Kevan Worley]

Colleen,

If the vendor loses the agency should actively participate with the committee to reassign the location. Of course there are likely numerous factors of which those of us exchanging information in this forum are not aware. The National Federation of the Blind looks forward to working with you to bring about greater opportunity for all of us.

-----Original Message-----
From: vendtalk-bounces at nfbnet.org [mailto:vendtalk-bounces at nfbnet.org] On Behalf Of Colleen Mcfadden
Sent: Sunday, September 23, 2012 1:28 PM
To: 'Vendor Talk Mailing List'
Subject: Re: [vendtalk] Questions

I appreciate the responses from Terry and you.  This case is going to evidentiary hearing and if the vendor loses, I don't think his location will be given to another new trained vendor. Time will tell.
Why has Washington DC lost so many vendors?

 -----Original Message-----
From: vendtalk-bounces at nfbnet.org [mailto:vendtalk-bounces at nfbnet.org] On Behalf Of mazher
Sent: Sunday, September 23, 2012 12:19 PM
To: 'Vendor Talk Mailing List'
Subject: Re: [vendtalk] Questions

Depriving someone of their right to a livelihood is serious business and should only be undertaken as a very last resort.  Those livelihoods are what the program is all about, notwithstanding the heavier burden of responsibility for turning things around for all concerned.

Without knowing anything about the situation you have in mind, I would say that without a due process hearing of the facts, complaints of poor service from building management do not constitute grounds for expulsion.  Certainly grounds for launching a review where the vendor has an opportunity to give their side of the story.

Training, retraining, reassignment to another facility, SLA provision of temporary stopgap staffing support to assist the vendor are the kind of problem solving tools I would look at before I would agree to have a vendor's livelihood taken away.

If the vendor in your program was summarily expelled without the benefit of a due process hearing, I would urge a problem solving approach rather than one that is punitive.

Here are the kind of questions I would ask.  Is the vendor way over his head in terms of the responsibilities of the location?  Did the vendor previously manage the facility in a satisfactory way before it started slipping?  Are there other available facilities that the vendor might be able to handle
more easily?   Can the vendor turn things around with more competent staff?
Is the vendor temporarily unable to fully devote him/herself to the job because of personal health issues or the care of a sick child, spouse or elderly parent?

If the answer to any of these questions is in the affirmative, you may have something solid to work with toward a solution.

As for protecting the brand and giving another blind guy a chance, I would urge you to keep in mind that nationally at least we are losing more vendors than facilities each year.  In our program in Washington DC, we have gone from over 85 vendors around fifteen years ago to 35 five years ago to 16 in 2012.



-----Original Message-----
From: vendtalk-bounces at nfbnet.org [mailto:vendtalk-bounces at nfbnet.org] On Behalf Of Colleen McFadden
Sent: Friday, September 21, 2012 7:10 PM
To: vendtalk at nfbnet.org
Subject: [vendtalk] Questions

Dear Fellow Vendors,

If a vendor has been pushed out of BEP because he will not service his location and gets complaints from the building  manager should he be allowed back in the program?  We have talked on this listserv about vendors performing and protecting Randolph Sheppard.  If a vendor's behavior consistently hurts the reputation of the program, shouldn't we give another blind guy an opportunity to operate a business?
Please share your thoughts.

Colleen

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