[vendtalk] scripted greeting
HackneyCharles at aol.com
HackneyCharles at aol.com
Thu Jan 29 11:36:08 UTC 2015
When anyone walks into my branch of Fifth Third Bank they are always
greeted with " Welcome to Fifth Third Bank". If you are at a teller doing
business, they will speak over you and greet the person entering the bank. If
people are backed up in line, each new person entering the bank is
greeted,"Welcome to Fifth Third Bank."
I go there three times a week and find it annoying and insincere. When
they speak over me to greet someone, I think that is rude.
I am only speaking about the branch I use and do not know if the greeting
policy is system wide. The bank must think it is good customer service.
What do you think? Do you have a scripted greeting for your guests? If so,
what is your greeting?
Charles Hackney
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