[Wasagdu] Delta

[Becky Frankeberger]

Oh I am totally willing to hold to their policy, but there is conflict
within the company, which means line staff have no clue what is the policy
today. Why I said to bring the shot records, whether you need them or not,
not even the line staff know for sure.

Warmly,
Becky 

-----Original Message-----
From: WASAGDU [mailto:wasagdu-bounces at nfbnet.org] On Behalf Of Michael
Forzano via WASAGDU
Sent: Thursday, March 01, 2018 4:43 PM
To: Washington Association of Guide Dog Users <wasagdu at nfbnet.org>
Cc: Michael Forzano <michaeldforzano at gmail.com>
Subject: Re: [Wasagdu] Delta

Hi Becky,

The policy has been updated on the Delta website and is pretty clear that
the documentation and checking in at the airport are not required. If they
want to argue with me about their own policy, I'll just ask for a supervisor
and point them to their own website. I mean, denying a blind person and
their trained guide dog would be a PR disaster for them, and I just don't
see it happening.

If you want to check in and show them the records to avoid a potentially
stressful situation, that's totally understandable. But I don't plan on
doing that. I think if we're able and willing, we should hold Delta to their
policy.

Mike

On 3/1/18, Becky Frankeberger via WASAGDU <wasagdu at nfbnet.org> wrote:
> Look, we might not have the entire story. Carry your dog's shot 
> records and check in at the delta desk first. Always carry copies to 
> the airport your dog's shot records. If you don't need them for some 
> airline, great, but you may need them for others. Carry copies to be safe
both going and coming.
> So,
> at least two copies to be really safe.
>
>
>
> This is still all shaking out.
>
>
>
> Becky annoyed at the roomers going around
>
>
>
>
>
>

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