[BlindKid] BrailleNote Malfunction
David Andrews
dandrews920 at comcast.net
Sun Jul 7 21:33:53 UTC 2019
Write support at humanware.com
Dave
At 04:07 PM 7/7/2019, you wrote:
>My daughter was transferring audio files to our
>computer and after transferring 60 or so files
>she got a message: Â "Could not find a valid
>license file for keysoft version 950 billed (or
>build?) one thousand two hundred eighty" Now she
>is unable to use the BrailleNote at all. We have
>tried a soft reset and holding the reset button
>down for an additional reset but the message
>will not disappear. I emailed Humanware and they
>offer no help ("we do not require a license to
>use the BN") and they want me to send the
>machine in for trouble shooting. I thought I
>would try this forum before I let the
>monopolizing Humanware gouge and take advantage
>of another blind child/family. Anyone know of
>a fix for the error message or know of a
>non-Humanware computer technician? Janice
>(mother of
>Ari)Â
>_______________________________________________
>BlindKid mailing list BlindKid at nfbnet.org
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