[blindlaw] Reading confidential documents with Aira?

[Ali]

Do you use a screen reader?

 ----- Original Message -----
From: Tai Tomasi via BlindLaw <blindlaw at nfbnet.org
To: 'Blind Law Mailing List' <blindlaw at nfbnet.org
Date sent: Wed, 7 Nov 2018 15:09:56 +0000
Subject: Re: [blindlaw] Reading confidential documents with Aira?

James and all:

Aira has nondisclosure and confidentiality terms in their terms 
of service. The retainer I have clients sign stresses that their 
documents may be reviewed by non-attorney agents of my firm. I 
use Aira to read documents in confidential client matters. Before 
reading the documents, I ask the agent to stop recording my call. 
They have always agreed to do so. I continue to urge Aira to 
allow the user to discontinue recording so that we have 
confirmation that the call is no longer being recorded. I would 
prefer a way to verify this for myself. I then ask them to issue 
me a Zoom meeting ID which I type into Zoom. The agent and I are 
then entered into a Zoom meeting. Zoom allows you to share a 
window or your entire screen with the Aira agent. I limit the 
agent's access to only the window I specify and grant them 
control to use the mouse to scroll through the document as they 
read.

Because video recording has been stopped and I have not sent 
documents to an Aira agent via email, the documents remain 
property of my firm. Therefore, Aira does not retain these 
materials. While the agent reads, I can also open a notepad 
document in which the agent or I can write notes about the 
document we are reviewing. My employer was satisfied with these 
safeguards, and I feel I am complying with my state's rules of 
professional conduct. I continue to urge firms to execute agency 
agreements with Aira, similar to those one would execute with a 
firm that provides language interpretation. I would like to see 
the National Association of Blind Lawyers and Aira collaborate to 
develop a model for such an agreement.

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