[blindLaw] Accessibility of Salesforce platform

[Aser Tolentino]

When I was an assistive technology instructor at Society for the Blind in
Sacramento, I lobbied hard to stop adoption of SalesForce. It’s just a huge
pain to use because of its proprietary interface. It’s meant to be highly
customizable by non-technical users, but accomplishes this by not employing
conventional form controls and HTML elements. I believe another regional
blindness organization in Santa Rosa California employed it. My one hope
for you is that maybe the new accessibility AI stuff in JAWS 2026 might be
able to help with a combination of OCR and the JAWS cursor. You should
probably request that your employer hire web accessibility specialist to
perform an accessibility audit. Hopefully your implementation partner knows
someone and/or has this kind of requirement in their scope of work already.
This experience was several years ago, so maybe things are different now,
but SalesForce has never impressed me with its responsiveness to customer
needs.


On Wed, Nov 19, 2025 at 7:02 PM Elizabeth Rene via BlindLaw <
blindlaw at nfbnet.org> wrote:

> Hello colleagues,
> The state agency for which I work as an industrial Insurance appeals
> hearings judge has implemented a new, custom tailored case management
> system built by SalesForce, which I find inaccessible to use with any kind
> of efficiency. I do have a highly skilled judicial assistant, recently
> hired, who has been helpful managing many day-to-day tasks using this
> system, but my assistant chief (Boss) doesn't want me to be entirely
> dependent upon her. I really don't want to be either. My job involves tight
> deadlines and multiple, sometimes conflicting demands. When I go online to
> find Accessibility solutions for this platform, I see nothing but slick,
> self promotional material from the company itself and nothing from blind
> people ourselves or our advocacy agencies.
> Have any of you in your practices had better luck with SalesForce or any
> of its products? I have Heard of the Blind Institute of Technology (BIT),
> which appears to be an academy sponsored by SalesForce to train and market
> blind IT technicians, but it looks like nothing much more than a tax
> shelter. I find nothing about it on the Internet except the same, self
> promotional Company ads.
> Has anyone found a trainer or IT specialist who can make this platform
> work with JAWS to keep one competitively productive?
> I'd love to hear your thoughts.
> Thank you very much.
>
> Elizabeth M René
> Attorney at Law
> WSBA #10710
> KCBA #21824
> rene0373 at gmail.com
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