[NAGDU] Another Airline Question

[Marianne Denning]

I think the only reason the wait would be helpful is to know how much weight there is in the cabin. I know I had a problem with that one time when I was flying overseas. That is the only time it has been a problem. I had all of the paperwork required to go to the EU and had told them about the dog in advance since I was going to another country.

Sent from my iPhone

> On Sep 14, 2018, at 1:42 PM, Alysha via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Since all the new service animal policies have been instituted, I've had
> trouble with airline employees hassling me at the gate for not notifying
> them in advance about my dog. I'm usually all for advocacy and education,
> but the gate agents don't listen to a word I say even when I pull up their
> own policies on my phone to show them, and my frustration level with this is
> going through the roof. So in order to avoid this drama for an upcoming trip
> with United, I caved and indicated that I have a guide dog when I bought my
> tickets. A few days later, I got an email from them with a subject line that
> partially read "New SSR Request" asking what service my dog performs and
> what are his weight and breed. Maybe I'm just being stubborn, but I really
> think that the only piece of info they need is what service he performs. I
> answered the email saying that as I indicated in my reservation, I have a
> guide dog. Well, they emailed me back saying that if I don't answer all
> their questions, they won't be able to add my animal. Does anyone know why
> they need to know my dog's weight and breed, and am I required to provide
> that info? Also, what does SSR stand for? Are they going to flag me as
> needing assistance at the airport? I'm tempted to just ignore their emails,
> but I know this will just cause more issues when I arrive for my flight.
> Thanks for any insights!
> 
> 
> 
> Alysha
> 
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