[NAGDU] Another Airline Question

[Jenine Stanley]

Alicia, 

SSR stands for Special Service Request and yes it does mean that they will most likely add on assistance at the airport to your reservation. 

If you do choose to ignore the request, and if anyone gives you trouble at the airport, contact the Complaint Resolution Officer, CRO. 

Next, please file the email you received stating that they will not be able to accommodate/register, whatever the language, your animal if you do not give the requested info, with the DOT’s ACAA complaint process. Sorry, I don’t have the direct link here. 

The airlines claim they request this info to “help us choose the best seating options”. We know that this is not true, though I won’t speculate on wy they do request it. It’s clearly an ACAA violation. 

> On Sep 14, 2018, at 1:42 PM, Alysha via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Since all the new service animal policies have been instituted, I've had
> trouble with airline employees hassling me at the gate for not notifying
> them in advance about my dog. I'm usually all for advocacy and education,
> but the gate agents don't listen to a word I say even when I pull up their
> own policies on my phone to show them, and my frustration level with this is
> going through the roof. So in order to avoid this drama for an upcoming trip
> with United, I caved and indicated that I have a guide dog when I bought my
> tickets. A few days later, I got an email from them with a subject line that
> partially read "New SSR Request" asking what service my dog performs and
> what are his weight and breed. Maybe I'm just being stubborn, but I really
> think that the only piece of info they need is what service he performs. I
> answered the email saying that as I indicated in my reservation, I have a
> guide dog. Well, they emailed me back saying that if I don't answer all
> their questions, they won't be able to add my animal. Does anyone know why
> they need to know my dog's weight and breed, and am I required to provide
> that info? Also, what does SSR stand for? Are they going to flag me as
> needing assistance at the airport? I'm tempted to just ignore their emails,
> but I know this will just cause more issues when I arrive for my flight.
> Thanks for any insights!
> 
> 
> 
> Alysha
> 
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