[NAGDU] Uber problem resolved

[Dan Weiner]

glad that is resolved however I have my doubts as to whether the driver 
was dismissed as no one really knows if what they are saying ist ture.

I used to have problems with cabs and they would claim they'd dismissed 
the driver and then well, they would send him to me again a few months 
later--lol but let's hope Uber isn't that way.


Dan


On 6/20/2019 8:55 AM, Tracy Carcione via NAGDU wrote:
> I took Lisa A's suggestion and put my complaint on the closest trip I could
> find.  I said that driver was good, but driver X came first and denied me.
> I put driver X's real name, of course.
> Uber got back to me quickly.  My sister was with me when I was denied, and
> when they called, so they talked to her as a witness.  A day later, Uber
> notified me that the driver had been dismissed.
> So it was a bit tricky to put in my complaint, but it worked.
> Thanks for the advice.
> Tracy
>
>
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan Jones via
> NAGDU
> Sent: Tuesday, June 18, 2019 4:49 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Cc: Susan Jones
> Subject: Re: [NAGDU] Uber problem
>
> Tracy,
>
> Uber still has the information, even though the driver sprung you back into
> the queue, and you got another ride.
> Frustrating, isn't it?!
>
> First, report it to the NFB rideshare testing site.
> Then, in the Help tab on Uber, report an access issue w/service animal.
> You'll see it when you go into Help.
> Give them all the details you remember, especially time, date, driver's name
> & type of car if you remember.
> Someone will contact you from NFB, and they'll want to see the report you
> sent to Uber, as well as any followup e-mails you exchanged with them.
>
> No guarantees, but you might get a free ride from Uber out of the deal.  You
> certainly deserve it.
>
> All the best!
>
> Susan
>
> P.S.  I'm the rideshare test coordinator for Indiana, and Raul Gallegos is
> the rideshare test coordinator for Texas.  I'm sure there are other
> coordinators on here, too, and we'll be happy to answer any questions, or
> help you with any needed additional information.
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy Carcione
> via NAGDU
> Sent: Tuesday, June 18, 2019 2:40 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'; 'New
> Jersey Technology Division List'
> Cc: Tracy Carcione
> Subject: [NAGDU] Uber problem
>
> I was refused by an Uber today because of my dog, but I don't see the trip
> on my trip list at all.  How can I report it?  This guy was just blatant.
> "No dog, no dog!"
>
> Tracy
>
>   
>
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