[nfb-talk] Advice for handling medical front desk emergencies.

[Roanna Bacchus]

Hi Judy thanks for your message. I would also pay attention to the cues even when you are on the phone. This might help gage whether or not it is an emergency.

On Sep 26, 2018 6:50 PM, Judy Jones via nfb-talk <nfb-talk at nfbnet.org> wrote:
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> Hello, 
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> I would love to hear from anyone who is in the medical field, front desk, 
> regarding how you handle walk-in emergencies. 
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> I have a job interview Friday working switchboard, which is located at the 
> front desk of the hospital, just yards from the front door. 
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> When I was called for my interview today, the person on the other end of the 
> line was greatly relieved that I could work the shifts they need. 
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> I told her I was blind, and, either that didn't seem to bother her, or she 
> was still in shock and didn't have time to react hahaha!  In any case, I 
> told her that I obviously could handle the front desk, since I retired from 
> my position with the state, having similar duties. 
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>
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> The one question she asked, though, is, if you couldn't see a walk-in, how 
> would you determine if it were an emergency? 
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> Thinking off the top of my head, I told her there are all sorts of clues one 
> cam pick up on that aren't visual.  The breathing, stress in the voice, 
> maybe an uneven gait.  I also just thought of simply asking, "Is this an 
> emergency for you?" 
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> I also told her that if I were wrong and it turned out not to be an 
> emergency that it would be better to err on the side of providing 
> appropriate patient care. 
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> The call ended with both of us looking forward to the interview Friday. 
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> By the way, I am retired, but would like the extra parttime income, and this 
> job seems like it would be such a good fit for me. 
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> I also have the support of theWA Dept. Of Blind Services, and spoke with my 
> counselor today, whom I really like and trust. 
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> Would love to have you guys' ideas, especially if anyone is working in this 
> field and has firsthand experience. 
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> Thanks in advance. 
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> Judy 
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