[NFB-Talk] FW: [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience

d m gina dmgina at samobile.net
Wed Mar 24 02:31:02 UTC 2021

It took some time,
When Jim and I was told no one could help us shop, I said that was fine.
We got a cart called ira and they helped us shop.
At the end we got help.
At first we were followed to make sure we were not stealing anything.
I remember Dianne and I got arguing because she feels we need to set up 
a time to shop.
I disagree,
reason, I pay the same price as the next customer.
If I get a discount then I would consider it.
The first time albertsons said no we won't help you shop, we went to 
the manager.
That never happened again.
Now when Jim and I first got married, we were denied at walmart, I got 
a cart asked Jim to hold the handle.
I said in a very loud voice,

Can you believe it, walmart helpers wish to not help us shop.
Well customers got so unhappy, went to different employes saying, help 
her shop or we will cause problems.
Trust me, we got help, couldn't get us out fast enough.
Jim said he was so shocked, he had no clue what to do.
When we came in the next time, they couldn't get help fast enough.
That was 17 years ago.
The holy spirit lives in me.

Original message:

> Hi, All,

> Today, my husband was denied customer service shopping assistance at 
> the Walmart, located in Mt. Vernon, Washington.

> The only other time in our lives I can remember being turned away from 
> shopping at a store, was in a neighborhood where we’d just bought our 
> first house in 1980. It was a Winn Dixie, and I stopped there in the 
> evening for groceries.

> However, when I explained that I worked during the day and this was the 
> only time I could come, right away, they found someone to shop with me, 
> and we never had any issues with that store or any other ever since.

> So, today’s experience was very surprising.

> I would like to know of anyone’s personal shopping experience at the 
> physical store, and how much of this shopping assistance denial is tied 
> to a possible Covid policy of Walmart, or if our particular store is 
> simply not providing reasonable accommodations.

> We have no problems with any other store in the area: Costco, Safeway, 
> Hagen, Pioneer Market, to name just a few. Thanks for perspective and comments.

> See my husband’s e-mail below.

> Judy

> From: NFBWATlk <nfbwatlk-bounces at nfbnet.org> On Behalf Of Chris Jones 
> via NFBWATlk
> Sent: Tuesday, March 23, 2021 3:55 PM
> To: nfbwatlk at nfbnet.org
> Cc: Chris Jones <clj53787 at gmail.com>
> Subject: [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience

> Dear Listers,
> This is Chris Jones from Sedro-Woolley.
> Earlier this afternoon I went to Walmart to pick up a very few items 
> and to get some Subway sandwiches.
> I met a greeter who found me a young lady who gave me some very strange 
> information.
> She indicated that Walmart no longer provides customer assistance in 
> shopping and that everything needs to be handled on-line.
> I was told that this has been their policy for somewhat over a year.
> I was shocked, but went ahead and asked this lady to show me the Subway 
> area, which she did.
> I completed that portion of shopping and, when I got home, called a 
> manager of Walmart at the Mount Vernon store.
> He explained that, due to Covid restrictions, an associate could not be 
> involved with such a shopping trip for any more than 15 minutes.
> I asked if I had a short list, if someone could obtain products for me.
> He said that if I needed a very few items he could probably grant me an 
> exception to policy.
> I do not regularly shop Walmart and I have never found such a reception 
> at Costco, Fred Meyer, Safeway or any other store which I frequent.
> Is there anyone who can explain this type of treatment to me? Is this a 
> Walmart thing, or does this occur at many other stores where folks shop?
> Feel free to respond here, or if you'd like to e-mail me privately, my 
> e-mail is clj53787 at gmail.com <mailto:clj53787 at gmail.com>.
> Thank you, one and all.
> Chris Jones
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