[nfbcs] Trojan aftermath: help needed.

[Frank.Lordi at highmark.com]

do you know when the virus infection occurred?  perhaps a system restore 
to a time pre infection would help?

alternatively, a uninstall and reinstall of network card drivers? <if this 
ha already been done i apologize.   i have only just now skimmed the 
thread>
Frank Lordi
Contractor/e-Bus & CSS
 phone(412) 544-2395
"A dream is like a river, ever changing as it flows.
The dreamer's just a vessel that must follow where it goes."




"Steve Jacobson" <steve.jacobson at visi.com> 
Sent by: nfbcs-bounces at nfbnet.org
12/12/2008 09:36 AM
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Subject
Re: [nfbcs] Trojan aftermath: help needed.






Alan,

I don't have a lot of faith that we can help you via long distance, but 
what do you mean when you say that Internet Explorer, I Tunes, and Juice 
don't work.  Let's 
take Internet Explorer first.  What exactly happens when you run it?  All 
three of these application use your network so there could be network or 
firewall difficulties. 
How did you get the Trojan off?  I don't mean that we need complete 
instructions, only did someone help you or did you follow instructions 
from a web site or run a 
removal tool of some kind?  Are you using the same machine for e-mail and 
is that working all right?  Out of curiosity, do you know how you got this 
thing, I'd like to 
avoid it. 

On Fri, 12 Dec 2008 07:35:45 -0600, Gary Wunder wrote:

>Hi Alan. I thought part of buying Dell was ongoing customer support. 
Might 
>this be something that comes with your warranty? If worse comes to worse, 
do 
>you have your original installation disks or the image they place on a 
>protected part of the disk?

>Gary


>----- Original Message ----- 
>From: "Alan Wheeler" <awheeler at neb.rr.com>
>To: "NFBCS list" <nfbcs at nfbnet.org>
>Sent: Thursday, December 11, 2008 5:30 PM
>Subject: [nfbcs] Trojan aftermath: help needed.


>> Okay, so I got this zlob trojan/AntiVirus Protection 2009 trojan and 
>> cleaned it off my system, as best I could, anyway, but now I cannot get 

>> Internet Explorer to work, nor can I get iTunes or Juice Podcatcher to 
>> work, either.
>>
>> I am assuming there is something in the registry I need to fix, but 
have 
>> no clue what it is.  Can anyone help me with this?  Please bear in mind 

>> that I am a regedit virgin, so to speak, and need detailed step-by-step 

>> instructions and maybe some hand-holding, aftedr a fashion.  Can anyone 

>> help with this?
>>
>>
>> I am operating a Dell Optiplex 740; AMD Athlon 64 X2 Dual core 
processor 
>> 4200+
>> 1.79 Ghz, 1.93 GB of ram.  My OS is Windows XP Home, service pack 3.
>>
>> If you need any further info, please write me at awheeler at neb.rr.com 
and 
>> ask.
>>
>> +-+-+-
>>
>>   For God so loved the world, that he gave his one and only Son, that 
>> whoever believes in him should not perish, but
>> have eternal life. John 3:16
>> ~~~
>>
>> Alan D Wheeler
>> awheeler at neb.rr.com
>> IM me at: outlaw-cowboy at live.com
>> Skype: redwheel1
>> Check me out on the Q, Fridays from 10 AM to 1 PM eastern time at 
>> www.theqonline.net
>> _______________________________________________
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>> 


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