[nfbcs] Fw: Question for the List

[Beth Hatch]

Hello Cheryl, Gary and all,

I am a Comcast internet user here in Albuquerque, I'll do my best to assist
with this problem if I can. I am wondering if the problem happens in every
internet web site or just on the Comcast web site? Also, which internet
browser are you using, e.g. Internet Explorer, Firefox, etc.
The message you were getting dealing with the buttons or the parent document
almost sound as if you are reading a flash or Acrobat PDF document that is
loaded into your browser. If a pdf document is displayed in your browser as
opposed to showing the document in the Acrobat program itself, you get JAWS
saying things like "parent document" and it might not read much of anything
else. I would also make sure your browser screen is.fully maximized press
the alt-space bar combination when your browser is open and arrow down until
you hear maximize, then press enter. There are multiple reasons why you
might be experiencing problems, it's hard to go over all of them without
creating a huge message and perhaps unintentionally confusing the situation
for you. Please feel free to email me privately off list, perhaps I can help
with the Comcast issue or help you determine what else may be wrong.

Best Regards,

Beth Hatch
Email: bhatch200 at comcast.net 

-----Original Message-----
From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
Of Gary Wunder
Sent: Thursday, March 11, 2010 4:04 PM
To: nfbcs
Subject: [nfbcs] Fw: Question for the List


----- Original Message -----
From: Cheryl L Meister
To: Gary Wunder
Sent: Thursday, March 11, 2010 4:40 PM
Subject: Question for the List


Gary,
Can you please forward this question to the list? Thanks.
Cheryl

Hello, everyone:
I am using JAWS version 9 and have Windows XP second edition.

I just got Com Cast for my Internet and am unable to use the Internet in any
way (i.e. Internet or go to comcast e-mail service). I'm not sure if I have
something on JAWS set wrong or what.

The situation is that when I go to the com cast home page (my husband has a
link to it on the desktop) I get a message saying:
Open Parent Document button.
Insert B tells me there are no buttons.
If I use my JAWS cursor, It reads down through the web page, but I am unable
to click on any links. I can't use Insert F7 to line up any links because
JAWS says there are no links or any form fields.

Does anyone know how to help me solve this problem? I can use JAWS when it
works well, but am not very good at troubleshooting.
Thanks.
Cheryl
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