[nfbcs] Braille Note Email Problem

Tue Mar 13 14:42:48 UTC 2012

Fred,

I should have read all my mail before replying before, sorry about that.  Although your computer and 
your BrailleNote can have the same port settings, it is possible that there is something different in 
how your BrailleNote constructs the headers that are sent with any e-mail that is causing a problem.  As 
you may have inferred from my previous note, I am not a particular fan of Humanware's support of various 
e-mail problems, and if it is the case that something is causing ATT-NET to flag the BrailleNote as a 
possible source of Spam and HumanWare has already been getting a lot of calls, they really should be 
dealing with ATT-NET on this.  Let us know what you find out.

Best regards,

Steve Jacobson

On Mon, 12 Mar 2012 23:52:49 -0400, Fred Wurtzel wrote:

>Hi,

>No problem, We will call.  I had something like this happen several years
>ago with Comcast.  They had changed the Port number because of suspected
>spam.  The reason I didn't think this is the problem is that my computer and
>the BN both have the same port setting.  

>thanks, again.

>Warmest Regards,

>Fred

>-----Original Message-----
>From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
>Of Jim Barbour
>Sent: Monday, March 12, 2012 11:43 PM
>To: NFB in Computer Science Mailing List
>Subject: Re: [nfbcs] Braille Note Email Problem

>So, AT&T is refusing to send your email, because their server thinks the
>message is SPAM.  There's likely nothing broken about the Braille Note.

>Is Mary replying to an existing message?s  If so, she might try just sending
>a brand new message to someone.

>If this problem doesn't resolve itself by tomorrow, you'll probably need to
>call AT&T and ask for help diagnosing this problem.

>I know this isn't much help, but I hope I've at least steered you in the
>right direction.

>Take Care,

>Jim

>On Mon, Mar 12, 2012 at 11:28:37PM -0400, Fred Wurtzel wrote:
>> Hi Jim,
>> 
>> Thanks for the reply.  To your questions:
>> 
>> Connection is through WIFI.  Internet works fine and incoming email 
>> works fine.
>> 
>> 2.  After connecting to WIFI, gives error 554 "can't send due to 
>> possible abuse." We don't get this message from computer.
>> 
>> 3.  Humanware said they have been getting a lot of these, recently.  
>> Mary talked to them, so not sure if any other reason.
>> 
>> Again, thanks for the reply.
>> 
>> Warmest Regards,
>> 
>> Fred
>> -----Original Message-----
>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On 
>> Behalf Of Jim Barbour
>> Sent: Monday, March 12, 2012 10:57 PM
>> To: NFB in Computer Science Mailing List
>> Subject: Re: [nfbcs] Braille Note Email Problem
>> 
>> There's not a lot of information here, Fred.
>> 
>> How is Mary's Braille Note connected to the internet?
>> 
>> What happens when she tries to send email?
>> 
>> Did Humanware say why they thought AT&T would have anything to do with 
>> this problem?
>> 
>> Thanks,
>> 
>> Jim
>> 
>> On Mon, Mar 12, 2012 at 09:34:39PM -0400, Fred Wurtzel wrote:
>> > Hello,
>> > 
>> > Mary's Braille not will not send mail.  She called Humanware.  They 
>> > told her that it is an A T and T problem.  they say they have been 
>> > receiving a lot of similar calls.  I think this is a fingerpointing 
>> > thing, since our other email is not having problems from the computer.
>> > It is the same account on the computer as the BN.
>> > 
>> > Any ideas?
>> > 
>> > Thanks.
>> > 
>> > Warm Regards,
>> > 
>> > Fred
>> > 
>> > -----Original Message-----
>> > From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On 
>> > Behalf Of Alan Wheeler
>> > Sent: Monday, March 12, 2012 8:46 PM
>> > To: 'NFB in Computer Science Mailing List'
>> > Subject: [nfbcs] KNFB reader mobile problem.
>> > 
>> > Hi everyone,
>> > Not long ago I obtained a KNFB reader mobile. I have a big problem 
>> > with
>> it.
>> > When I try to have it read boxes for things like k-cups, mac and 
>> > cheese, or frozen products in boxes, it keeps saying "significant 
>> > glare detected" no matter what level of light I use. Is it that 
>> > these boxes are too colorful/graphically rich for the camera/software to
>handle?
>> Any tghoughts?
>> > 
>> > Sincerely,
>> > 
>> > Alan
>> > 
>> > "The kind of work God usually calls you to is the kind of work that 
>> > you need most to do and that the world most needs to have done.The 
>> > place God calls you to is the place where your deep gladness and the 
>> > world's  deep hunger meet."
>> > - Frederick Buechner's definition of "vocation" in his little book 
>> > "Wishful Thinking"
>> > Psalms 33:3 Psalms 150:5
>> > 
>> > 
>> > Alan Wheeler
>> > Lincoln, Nebraska
>> > awheeler65 at windstream.net
>> > http://twitter.com/#!/Country_Storm
>> > 
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