[nfbcs] Braille Note Email Problem

Nancy Coffman nancylc at sprynet.com
Wed Mar 14 02:03:27 UTC 2012 

Does AT&T have a web interface page where you can use the Internet Browser
to manage email?  They are clunky but might let you keep up until you can
figure out why the BrailleNote won't send.  My experience is that the
BrailleNote email system sometimes just needs the email account erased and
re-entered.  I have ahd that work, even when the settings didn't change.

Nancy Coffman

-----Original Message-----
From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
Of Jim Barbour
Sent: Tuesday, March 13, 2012 9:56 AM
To: NFB in Computer Science Mailing List
Cc: NFB in Computer Science Mailing List
Subject: Re: [nfbcs] Braille Note Email Problem

Hey Steve, 

She's getting smtp errors, so the wireless card should be working fine. 

Sent from my iPhone

On Mar 13, 2012, at 7:33 AM, "Steve Jacobson" <steve.jacobson at visi.com>
wrote:

> Fred,
> 
> This could be finger pointing, but unfortunately sometimes it is the 
> combination of devices that seems to be the problem.  What I am about 
> to write is based on my experiences with a BrailleNote MPower and 
> probably won't cover the Apex.  You have probably already done this, 
> but try doing a reset with the wireless card inserted and see if that
helps.  If it doesn't, remove the wireless card, do the reset and then
re-insert it.  I have found that at different times either scenario may
resolve the problem.
> 
> Look carefully at your wireless card to be sure it has not been 
> dammaged.  Our first card was mechanically dammaged after a time and 
> we had to replace it.  On the brailleNote we had before the MPower, 
> the socket that the card was inserted became dammaged after a time.  
> You could try turning off your BrailleNote and then carefully insert and
remove your card a few times in case there is something on the contacts.
> 
> If none of the above works, are you able to connect with the internet 
> at all or is it just e-mail that doesn't work on the BrailleNote?  Are 
> you using an MPower or an Apex?  If you are using an MPower and you 
> don't have e-mail or internet access, try unplugging the power from 
> your router, waiting for thirty seconds or so, and then plugging it 
> back in.  I have never been able to get an explanation as to why this 
> happens, but I've had a problem where our BrailleNote MPower gobbled up
all the DHCP addresses and then couldn't get another address.  You might
need to reboot any device that is on and connected to your router when you
unplug it.
> 
> If nothing here works, or if you have an Apex and not an older 
> BrailleNote, Write back telling us exactly what error message you are 
> getting and whether you are getting internet access even when you can't
get e-mail.
> 
> Best regards,
> 
> Steve Jacobson
> 
> On Mon, 12 Mar 2012 23:34:44 -0400, Fred Wurtzel wrote:
> 
>> Hello,
> 
>> Thanks for the reply.  I was not sure what kind of information might 
>> be helpful.
> 
>> We use att.net.  We use a wireless router.  it has been working fine 
>> for more than a year.  Att.net is DSL.
> 
>> Regarding your point that Braille note email is a lot different, I'm 
>> not sure what those differences are.  All the settings are the same 
>> when setting up the account, so not being a tekky they seem pretty 
>> similar with regard to sending and receiving mail.
> 
>> Again, thank you for responding.  It is appreciated.
> 
>> Best Regards,
> 
>> Fred
> 
>> -----Original Message-----
>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On 
>> Behalf Of Nicole B. Torcolini at Home
>> Sent: Monday, March 12, 2012 11:09 PM
>> To: NFB in Computer Science Mailing List
>> Subject: Re: [nfbcs] Braille Note Email Problem
> 
>> First and foremost, you are not giving enough information to us. 
>> Second, email on the computer and email on the BrailleNote are very 
>> different, so, yes, it may be something with your provider. I can 
>> think of many times where my computer could send and receive email 
>> and my BrailleNote had less or no email access.
> 
>> ----- Original Message -----
>> From: "Fred Wurtzel" <f.wurtzel at att.net>
>> To: "'NFB in Computer Science Mailing List'" <nfbcs at nfbnet.org>
>> Sent: Monday, March 12, 2012 6:34 PM
>> Subject: [nfbcs] Braille Note Email Problem
> 
> 
>>> Hello,
>>> 
>>> Mary's Braille not will not send mail.  She called Humanware.  They 
>>> told her that it is an A T and T problem.  they say they have been 
>>> receiving a lot of similar calls.  I think this is a fingerpointing 
>>> thing, since our other email is not having problems from the 
>>> computer.  It is the same account on the computer as the BN.
>>> 
>>> Any ideas?
>>> 
>>> Thanks.
>>> 
>>> Warm Regards,
>>> 
>>> Fred
>>> 
>>> -----Original Message-----
>>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On 
>>> Behalf Of Alan Wheeler
>>> Sent: Monday, March 12, 2012 8:46 PM
>>> To: 'NFB in Computer Science Mailing List'
>>> Subject: [nfbcs] KNFB reader mobile problem.
>>> 
>>> Hi everyone,
>>> Not long ago I obtained a KNFB reader mobile. I have a big problem 
>>> with it.
>>> When I try to have it read boxes for things like k-cups, mac and 
>>> cheese, or frozen products in boxes, it keeps saying "significant 
>>> glare detected" no matter what level of light I use. Is it that 
>>> these boxes are too colorful/graphically rich for the 
>>> camera/software to handle? Any tghoughts?
>>> 
>>> Sincerely,
>>> 
>>> Alan
>>> 
>>> "The kind of work God usually calls you to is the kind of work that 
>>> you need most to do and that the world most needs to have done.The 
>>> place God calls you to is the place where your deep gladness and the 
>>> world's  deep hunger meet."
>>> - Frederick Buechner's definition of "vocation" in his little book 
>>> "Wishful Thinking"
>>> Psalms 33:3 Psalms 150:5
>>> 
>>> 
>>> Alan Wheeler
>>> Lincoln, Nebraska
>>> awheeler65 at windstream.net
>>> http://twitter.com/#!/Country_Storm
>>> 
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>> http://nfbnet.org/mailman/options/nfbcs_nfbnet.org/ntorcolini%40wavec
>> able.co
>> m
> 
> 
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> 
> 
> 
> 
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