[nfbcs] Braille Note Email Problem

Tue Mar 13 14:56:02 UTC 2012

Hey Steve, 

She's getting smtp errors, so the wireless card should be working fine. 

Sent from my iPhone

On Mar 13, 2012, at 7:33 AM, "Steve Jacobson" <steve.jacobson at visi.com> wrote:

> Fred,
> 
> This could be finger pointing, but unfortunately sometimes it is the combination of devices that seems 
> to be the problem.  What I am about to write is based on my experiences with a BrailleNote MPower and 
> probably won't cover the Apex.  You have probably already done this, but try doing a reset with the 
> wireless card inserted and see if that helps.  If it doesn't, remove the wireless card, do the reset and 
> then re-insert it.  I have found that at different times either scenario may resolve the problem.  
> 
> Look carefully at your wireless card to be sure it has not been dammaged.  Our first card was 
> mechanically dammaged after a time and we had to replace it.  On the brailleNote we had before the 
> MPower, the socket that the card was inserted became dammaged after a time.  You could try turning off 
> your BrailleNote and then carefully insert and remove your card a few times in case there is something 
> on the contacts.  
> 
> If none of the above works, are you able to connect with the internet at all or is it just e-mail that 
> doesn't work on the BrailleNote?  Are you using an MPower or an Apex?  If you are using an MPower and 
> you don't have e-mail or internet access, try unplugging the power from your router, waiting for thirty 
> seconds or so, and then plugging it back in.  I have never been able to get an explanation as to why 
> this happens, but I've had a problem where our BrailleNote MPower gobbled up all the DHCP addresses and 
> then couldn't get another address.  You might need to reboot any device that is on and connected to your 
> router when you unplug it.
> 
> If nothing here works, or if you have an Apex and not an older BrailleNote, Write back telling us 
> exactly what error message you are getting and whether you are getting internet access even when you 
> can't get e-mail.
> 
> Best regards,
> 
> Steve Jacobson
> 
> On Mon, 12 Mar 2012 23:34:44 -0400, Fred Wurtzel wrote:
> 
>> Hello,
> 
>> Thanks for the reply.  I was not sure what kind of information might be
>> helpful.
> 
>> We use att.net.  We use a wireless router.  it has been working fine for
>> more than a year.  Att.net is DSL.  
> 
>> Regarding your point that Braille note email is a lot different, I'm not
>> sure what those differences are.  All the settings are the same when setting
>> up the account, so not being a tekky they seem pretty similar with regard to
>> sending and receiving mail.
> 
>> Again, thank you for responding.  It is appreciated.
> 
>> Best Regards,
> 
>> Fred
> 
>> -----Original Message-----
>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
>> Of Nicole B. Torcolini at Home
>> Sent: Monday, March 12, 2012 11:09 PM
>> To: NFB in Computer Science Mailing List
>> Subject: Re: [nfbcs] Braille Note Email Problem
> 
>> First and foremost, you are not giving enough information to us. Second,
>> email on the computer and email on the BrailleNote are very different, so,
>> yes, it may be something with your provider. I can think of many times where
>> my computer could send and receive email and my BrailleNote had less or no
>> email access.
> 
>> ----- Original Message -----
>> From: "Fred Wurtzel" <f.wurtzel at att.net>
>> To: "'NFB in Computer Science Mailing List'" <nfbcs at nfbnet.org>
>> Sent: Monday, March 12, 2012 6:34 PM
>> Subject: [nfbcs] Braille Note Email Problem
> 
> 
>>> Hello,
>>> 
>>> Mary's Braille not will not send mail.  She called Humanware.  They told 
>>> her
>>> that it is an A T and T problem.  they say they have been receiving a lot 
>>> of
>>> similar calls.  I think this is a fingerpointing thing, since our other
>>> email is not having problems from the computer.  It is the same account on
>>> the computer as the BN.
>>> 
>>> Any ideas?
>>> 
>>> Thanks.
>>> 
>>> Warm Regards,
>>> 
>>> Fred
>>> 
>>> -----Original Message-----
>>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On Behalf
>>> Of Alan Wheeler
>>> Sent: Monday, March 12, 2012 8:46 PM
>>> To: 'NFB in Computer Science Mailing List'
>>> Subject: [nfbcs] KNFB reader mobile problem.
>>> 
>>> Hi everyone,
>>> Not long ago I obtained a KNFB reader mobile. I have a big problem with 
>>> it.
>>> When I try to have it read boxes for things like k-cups, mac and cheese, 
>>> or
>>> frozen products in boxes, it keeps saying "significant glare detected" no
>>> matter what level of light I use. Is it that these boxes are too
>>> colorful/graphically rich for the camera/software to handle? Any 
>>> tghoughts?
>>> 
>>> Sincerely,
>>> 
>>> Alan
>>> 
>>> "The kind of work God usually calls you to is the kind of work that you 
>>> need
>>> most to do and that the world most needs to have done.The place God calls
>>> you to is the place where your deep gladness and the world's  deep hunger
>>> meet."
>>> - Frederick Buechner's definition of "vocation" in his little book 
>>> "Wishful
>>> Thinking"
>>> Psalms 33:3 Psalms 150:5
>>> 
>>> 
>>> Alan Wheeler
>>> Lincoln, Nebraska
>>> awheeler65 at windstream.net
>>> http://twitter.com/#!/Country_Storm
>>> 
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>> http://nfbnet.org/mailman/options/nfbcs_nfbnet.org/ntorcolini%40wavecable.co
>> m 
> 
> 
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> 
> 
> 
> 
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