[nfbcs] Trouble with IE8

Thu Sep 5 15:39:43 UTC 2013

Tracy,

I have seen this problem with IE 8 sometimes, and it was also an issue with Window-Eyes although Window-Eyes seems to have 
lessened this.  My experience has been that the problem happens less with IE 8 under Windows 7, but that doesn't make it go away 
completely.  The problem you will run into is that you are likely in a small group of users still on IE 8 and XP, so these 
problems may not be surfacint readily in their testing.  You should make the contact anyway, though.  

I don't remember the entire sequence of events, but have you tried running IE 8 with no add-ins to see if it is more stable?  The 
pattern I have noticed with Window-Eyes, XP and IE 8 is that if I run it once just after booting up that it often doesn't respond.  
If I wait and close IE 8, it runs after that much better.  You might try closing JFW, running and closing IE 8 with NVDA, and then 
restarting JFW to see if that results in more stable operation.  I'm not saying that you should have to do this, but I've long 
since given up on thinking that I should have a right to expect that software not be released without bugs.  <smile>

Best regards,

Steve Jacobson

On Thu, 5 Sep 2013 10:53:35 -0400, Tracy Carcione wrote:

>Thanks to all for the advice.
>I have:  done system maintenance, including disk cleanup and defrag, and 
>deleting temp files of all sorts.
>Reinstalled IE8.
>Put in the latest Jaws update--actually, IE started hanging up when I tried 
>to install the latest update last week and it failed, but this time it went 
>in OK.
>None of these things has fixed my problem.  A site will hang one time, and 
>be fine a minute later, after I've gone to another window, or closed the 
>hanging site.  Narrator is becoming my close friend, since Jaws hangs when 
>IE hangs, and I begin to wonder if that is significant.  Maybe Ian is right, 
>and Jaws 14, or the latest version thereof, doesn't play well with XP Pro. 
>I'll have to call FS, who will probably tell me that no one else is having 
>this problem.
>Is there a system attention key for the PC, like there is for the mainframe? 
>Something that says knock off everything you're doing, right now?  Escape 
>and alt-F4 only work eventually, when they get around to it. Or is it called 
>the power button on the PC? <grin>
>What is a cable terminator, which Jude mentioned?
>I don't think the problem is with my internet provider--at least, I'm not 
>having the problem with my netbook, which runs NVDA.
>Tracy

>----- Original Message ----- 
>From: "I. C. Bray" <i.c.bray at win.net>
>To: "NFB in Computer Science Mailing List" <nfbcs at nfbnet.org>
>Sent: Friday, August 30, 2013 6:20 PM
>Subject: Re: [nfbcs] Trouble with IE8

>> OK,
>> First off, XP PRO is a good OS, but it still has it's problems.
>> Most of the time it is an IE issue; IE likes to have it's HTML a certain 
>> way.
>> Since there are only normalizations, and not distinct standards with HTML 
>> Authoring, you are likely to continue to have problems.
>> I have JAWS 13 on XP  HOME on my LT, and use XP PRO on all of my other 
>> machines with NVDA. (Yes, I hate nvda, but it's free!)
>> Assside from that, if your fan is accelerating, it is a temperature / 
>> processor issue.
>> JAWS 14 may not be the *best* for XP PRO.  I cannot speak t this 
>> directly... Perhaps someone from FS can comment?
>>
>> Sometimes your DNS records can get cross-linked, or your temporary 
>> internet files can kludge-up access times.
>>
>> Best practices:
>> Clean-up your cache, temporary files, and make sure your DNS servers are 
>> correct with your ISP.
>> Example, with the conversion of INSIGHT to TIME-WARNER in my area, there 
>> are many reasons why this simillar behavior can occur.  DNS Records update 
>> pretty frequently, but sometimes things don't get cleared out on your 
>> machine.
>>
>> You should leave your History in tact, but consider clearing out Cache and 
>> Temp Files.
>> Reboot.
>> Try the problematic sites again and see what happens.
>>
>> Also, with HEAT of Summer upon us, it is often also that broad-band 
>> (cable) head-ends and lines get over-heated.  This causes lower quality 
>> signals accross the transmission lines.
>>
>> You could be suffering from marginal or borderline signal issues.  Calling 
>> your customer service to report intermittant signals is a good idea too.
>>
>> Ian  C. Bray.
>>
>>
>>
>> ----- Original Message ----- 
>> From: "Tracy Carcione" <carcione at access.net>
>> To: "NFB in Computer Science Mailing List" <nfbcs at nfbnet.org>
>> Sent: Friday, August 30, 2013 9:15 AM
>> Subject: [nfbcs] Trouble with IE8
>>
>>
>>> For the last 2 days, I've been having problems with IE.  It happens with 
>>> any site; one time it hangs, and the next time it's fine, probably. It 
>>> seems random, but it's happened several times.
>>> I get the "program not responding, end now?" message, followed by the IE 
>>> error report screen.  Before it abends, it hangs up for a while, and I 
>>> hear the computer fan running like mad, but Jaws won't say anything.
>>> I've run a virus scan with MS Security Essentials, and it didn't find 
>>> anything.
>>> I'm running Jaws 14 and IE8 on Windows XP Pro.
>>> Is there any way to find out what's happening when IE hangs?
>>> If I reinstall IE8, will it cause a disaster?
>>> Does IE9 work?  I remember hearing there were problems with it.
>>> TIA.
>>> Tracy
>>>
>>>
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>>
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