[nfbcs] Change Control accessibility - Service-Now

[Tracy Carcione]

My shop recently changed our Change Control and Helpdesk tickets system from 
Remedy, which was functionally completely inaccessible, to Service-Now, 
which is incredibly easy for me to use.  After a year or two of needing to 
have a colleague make my change tickets for me, I am once again able to do 
it quickly and efficiently myself. Yippee!
So, if anyone is in a position to advise on this kind of system, I would 
totally recommend Service-Now over Remedy, from an accessibility standpoint. 
I think the sighted users are also finding it a lot simpler and easier than 
Remedy was, too.
Tracy