[nfbcs] Change Control accessibility - Service-Now

[Steve Jacobson]

Tracy,

I am also not a fan of Remedy and am glad my employer just moved away from it, but for the benefit of others on 
the list, it probably isn't fair to say it is totally inaccessible.  There are some things that can be done in the 
.INI file that make it a little easier to use, and there is some documentation around on how to make it 
accessible.  Some controls worked differently with Remedy such as accessing a list of choices on a field, and I 
also found that with Window-Eyes, Remedy would eventually crash if I was inside of it to long.  

On the "view" menu, there is an item to turn on prompts.  When this option is on, a prompt was visible just above 
the status line which provides some generic information about the field one is accessing.  I found this option to 
help me know where I was when fields were not labeled well.  Unfortunately, I never found a way to make the prompt 
line stay on by default.  I had to turn it on every time.  

My point here is just to let others know that if one is stuck with Remedy, there are some things that can be done 
that might make a difference.  We also had some web forms that created Remedy tickets but I don't know how they 
were written.  They were very accessible, though, so if one is lucky they might be able to interact with Remedy 
through web forms depending upon their employer.  Having said all this, though, I found the structure of Remedy to 
be very confusing, and would say it is a good example of something that might be accessible but not very useable.  

Best regards,

Steve Jacobson

On Fri, 14 Feb 2014 10:31:29 -0500, Tracy Carcione wrote:

>My shop recently changed our Change Control and Helpdesk tickets system from 
>Remedy, which was functionally completely inaccessible, to Service-Now, 
>which is incredibly easy for me to use.  After a year or two of needing to 
>have a colleague make my change tickets for me, I am once again able to do 
>it quickly and efficiently myself. Yippee!
>So, if anyone is in a position to advise on this kind of system, I would 
>totally recommend Service-Now over Remedy, from an accessibility standpoint. 
>I think the sighted users are also finding it a lot simpler and easier than 
>Remedy was, too.
>Tracy


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