[nfbcs] Corrupt User Profile

[Gary Wunder via nfbcs]

What a wonderful outcome, and hats off to Microsoft. I have also had good
luck with their accessibility services department.

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Peter Donahue via
nfbcs
Sent: Thursday, May 15, 2014 8:15 PM
To: NFB in Computer Science Mailing List
Subject: [nfbcs] Corrupt User Profile


Good evening everyone,

    I'm happy to report that Mary's computer works normally again. I spent 3
hours on the phone with Microsoft this afternoon troubleshooting the
problem. Their disability services department was wonderful in helping me
solve this issue. After performing several different scans some of which
needed to be done in safe mode they figured out that the problem was not a
virus or a trodjan but a corrupt user profile. The technician created a new
user profile for that machine and set as the default for when the machine is
restarted. Computer and the other programs that were effected by the
corruption are running as usual.

    Thanks to Microsoft we won't need to send that computer to the shop and
can spend our money on an in-house file storage solution. Thanks for
everyone's ideas and suggestions.

Peter Donahue

 


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