[nfbcs] FW: [IDevices] Verizon Wireless Opens the National Accessibility Customer Service Center [1 Attachment]

[Jude DaShiell]

That center was operating before the Apple iPhone 3gs came on the market 
so this is ancient news.  By now the center has more to work with in 
terms of choices in devices than it had when I got that lg4500 phone all 
those years ago.

On Thu, 6 Nov 2014, Stanzel, Susan - FSA, Kansas City, MO via nfbcs wrote:

> Good morning Everyone,
> 
> You might consider this off topic, but I don't. Verizon is really stepping up to the plate.
> 
> Susie Stanzel
> 
> From: IDevices [mailto:idevices-bounces at gatewayfortheblind.com] On Behalf Of Lenny McHugh via IDevices
> Sent: Wednesday, November 05, 2014 5:17 PM
> To: I devices
> Subject: [IDevices] Verizon Wireless Opens the National Accessibility Customer Service Center [1 Attachment]
> 
> 
> Making the difference - One Customer at a Time Verizon Wireless Opens the National Accessibility Customer Service Center to Address Special Needs for Customers By Paul Macchia The customer comes first -- but not every customer has the same needs.  Some have special circumstances and require a tailored service which addresses their nuance. As part of the Verizon Credo, "We focus outward on the customer, not inward.  We make it easy for our customers to do business with us by listening, anticipating and responding to their needs." On October 15, Verizon Wireless unveils the National Accessibility Customer Service (NACS). Designed to support people with special needs and requirements, the Charleston, South Carolina-based center will be staffed with approximately 200 dedicated representatives to address individual mobile needs - whether it is providing guidance on device selection, technical support or account transactions. The dedicated phone number for the center is 888-262-1
 999 and its hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (local time zone).  Depending on geographical location, if customers call after these hours, the call will be handled by other Customer Service and Technical Support representatives who are available from 6 a.m. until 11 p.m., (local) seven day a week at 800-922-0204 or by dialing *611 from a Verizon Wireless phone. Customers can also utilize our Chat services found on VerizonWireless.com.  As we look to the future we will be including the ability to take point to point video calls directly from our customers who need to contact us using American Sign Language. A general consensus by many polls and analysts suggest that approximately 19% of the American population has a disability.  One of the primary mechanisms of communication for this demographic is by mobile devices and apps. For wireless customers with disabilities, using devices for communications is imperative, followed by the apps that facilitate. Th
 e value of wireless services means a lot to customers in this demographic as they use them for personal and business communications. They also want the satisfaction and sense of independence of figuring out how to operate the phone by themselves. Some of the inquires and challenges the representatives will be able to address include: Finding specific applications for customers depending on their needs, recommending devices, providing  instructions on how to use certain features. As well as reviewing the products and services we have available today for these customers and discussing the best pricing plans for the customers needs. "People want the satisfaction and sense of independence of figuring out how to operate a phone by themselves," said Barbara Kaplan, senior consultant, national marketing sales operations and support, Verizon Wireless.  "Our National Accessibility Customer Service center will be able to work one-on-one with a diverse customer base and ensure they hav
 e everything they need for their communications needs in their mobile lifestyle - whether it is business or personal." Eric Bridges American Council of the Blind Director of External Relations and Policy ebridges at acb.org<mailto:ebridges at acb.org> Learn more about us at www.acb.org<http://www.acb.org> Follow us on Twitter at @acbnational Like us on Facebook at www.facebook.com/AmericanCounciloftheBlindOfficial<http://www.facebook.com/AmericanCounciloftheBlindOfficial>
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jude <jdashiel at shellworld.net>
Twitter: @JudeDaShiell