[nfbcs] Frequent JAWS crashes when using Microsoft products

[George]

Robert,

I don't use IE or JAWS, but I have recently had problems with Word 2013, 
too.
I use Firefox, NVDA and Office 2013.

It seems that Word has become a bit unstable since the last update on 
Sept. 8, probably because of necessary adaptations for Windows 10.
I searched on the internet and some people say that Word became very 
slow to respond after that.

I didn't have problems until late September, but, one day, I started 
Word 2013 and it suddenly stopped working immediately after I started it.
I rebooted my PC, but nothing changed.
I did a quick repair, but the problem remained the same.
Then, I did a repair over the internet, and it started asking me for the 
product ID, so I needed sighted assistance to get the product ID from 
the little card that came with my PC (Dell PC with Office 2013 
preinstalled).
After I did that, Word worked OK until I closed it, but, when I started 
it again, I got the same error as before. I did the repair on the 
internet again and it took me like an hour to finish with it (it said 
that the internet connection was slow; I think it was not slow at all on 
my side). When I finished the repair, the same error occurred 
immediately after or before Word automatically started.
Then, I trouble-shot Word and it worked normally for one day, but it 
started displaying the UAC dialog whenever I started it. Excel worked 
perfectly OK and the UAC dialog didn't appeared.
However, the next day I started Word, it stopped working again right 
after I started it.
I thought I had to be patient and, perhaps, wait until the next Windows 
update was available, but I needed to use Word, so I uninstalled it one 
day later. It said that the uninstallation was successful, but, when I 
tried to re-install it, error:3-4 appeared. I checked for the meaning of 
error 3-4 and found out that Office hadn't been completely uninstalled 
and I wouldn't be able to reinstall it until I completely uninstall it.
It was impossible to uninstall it from Control Panel and even with a 
Fixit, Microsoft made to uninstall Office.
By that time, I had also lost Excel.
My only option was to uninstall Office manually, following strict and 
dangerous procedures, which take time and gave me a lot of extra stress.
I succeeded in manually uninstalling Office and I could reinstall it.
Now Word opens normally, but whenever I start Word, the annoying UAC 
appears; it never appeared before, until I did the trouble shooting.

So, here's my advice:
If you can, be patient, don't do anything until you get the new Windows 
Update that should be available at around the 10th of this month. I 
don't know but it might solve your problems.

About IE, consider to use NVDA with Firefox.
Check what happens when using NVDA with Word.

The following pages might help you in case you decide to repair, 
install, ETC Office 2013, but it's very stressing and you might have to 
do a windows recovery if something goes wrong.
I just write these URLs for your information. Particularly, I don't 
advice you to uninstall office manually unless you are a very advanced 
computer user.

https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-US&rs=en-US&ad=US

http://blogs.technet.com/b/cs3_office/archive/2014/02/15/3622899.aspx

https://support.microsoft.com/en-us/kb/921541

https://support.office.com/en-us/article/Manually-uninstall-Office-2013-or-Office-365-1d1110d5-75a4-4154-969e-4260ff29b232?ui=en-US&rs=en-US&ad=US

HTH
George


On 2015/10/02 0:41, Robert Jaquiss via nfbcs wrote:
> Hello:
>
>       I have been having considerable trouble with JAWS crashing when using Microsoft Word and sometimes Explorer.
> I usually run JAWS 16 and have Word 365. The Word version is a 32 bit version on a 64 bit machine. I have also had problems with JAWS 16 and Word 2013 on my home machine. I have observed that JAWS 15 is sometimes more stable. Have others on this list had similar issues? Thank you.
>
> Regards,
>
> Robert
>
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