[nfbcs] Kindle Fire and BrailleBack

[Deborah Armstrong]

I use a Kindle with BrailleBack. But I have a Focus 14 Blue and a VarioUltra.

I think BrailleBack just isn't as good as Braille support on your iDEVICE.

When you navigate through the book or app shopping stores is the problem that Braille shows you what row and column you are on instead of the content of those columns? If that's the case, it's a known issue. If it's something else, explain.

You can contact
	Accessibility-feedback at amazon.com
And they actually write back. There's also another address for tablet accessibility they just set up but I can't remember; it's written down at home.


--Debee



-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Dan Tevelde via nfbcs
Sent: Tuesday, August 16, 2016 11:11 AM
To: nfbcs at nfbnet.org
Cc: Dan Tevelde
Subject: [nfbcs] Kindle Fire and BrailleBack

I recently received a Kindle Fire for Christmas.  Amazon customer service indicated that I could use it with a Braille display by installing BrailleBack from the Amazon App Store.  I did this and my Braille Sense u2 Mini and the device paired immediately.  I was not able to get BrailleBack to correctly display text when I was navigating the Kindle, or trying to read a book.
Over the past few months I have contacted both Amazon and Google for help.  Amazon said that there are known issues with their version of BrailleBack and were working on a solution.  I didn't hear from them again so I contacted them last week.  They told me to try changing the Kindle so it could load BrailleBack directly from the Google play store.  I did this and BrailleBack is still not working very well.  Some commands issued from the Braille display don't work at all.  I consulted the BrailleBack manual on the Google website to verify the keyboard commands.  I also enabled the Braille keyboard in hardware settings on the Kindle.
I can't seem to find anyone who really understands the situation.  If any of you could help, I would appreciate it.

Thanks,
Dan

Sent from my iPhone

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