[nfbcs] JAWS JAWS JAWS

[Gary Wunder]

Hello, Doug. You will probably get some flak for this post, but as a
programmer for thirty years I can validate all of your points, if not the
specific numbers that go along with them. I think we have every right to
complain when a product does not meet our expectations, but everyone will
find in his or her personal experience the need to prioritize and the
reality that not everything we want to do will get done and certainly not in
the timeframe we wish. Thank you for the post.


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Doug Lee via
nfbcs
Sent: Monday, February 04, 2019 11:25 AM
To: NFB in Computer Science Mailing List
Cc: Doug Lee
Subject: Re: [nfbcs] JAWS JAWS JAWS

An Economics 101 story problem, where numbers are fictitious since I don't
have real ones:

A company has 50 employees and 50,000 customers. In an average month, 1000
work requests from customers come in.  Each employee has approximately five
hours out of each day in a five-day work week
directly for handling customer work requests. The average time required to
fill each of the 1,000 submitted requests is estimated at ten hours, because
of the need to test carefully after each one to make sure that the changes
it produces do not upset something else that could affect all 50,000
customers.

The company's CEO does the math and figures out that
- One employee needs an average of two days to fill one request.
- If all 50 employees work solidly, this means 25 requests per day will be
filled on average.
- Under ideal conditions, this translates to 40 business days of work to
fill all pending requests from one month.
- In an average month, accounting for holidays, there are about 20 business
days.
- This means that current request-handling capacity is only half of what is
needed to fill all requests.

You are the CEO. Which of the following is your plan for handling this
problem?

1. Hire more employees, thus forcing the price of the product to increase.

2. Filter the work requests down so that only half actually require work.
(Keep in mind, this filtering process itself will also take some of those
employee hours, besides disappointing a lot of customers.)

3. Force employees to fill twice as many requests in the same amount of
time, thus risking quality control problems.

4. A solution that escaped my attention. This is entirely possible; I'm not
a CEO. :-)

Disclaimers:
- I bet the customer count is higher for Vispero. Not sure about employee
count.
- I also think 20 days is a high estimate for number of business days in a
month averaged over a year for the average private-sector company.
- Ten hours per request is an average and is ment to account for a whole
host of things, including occasional major issue resolution requests,
required research, testing on multiple systems, Windows versions, etc.
- Five hours per day for customer requests is probably above reality for
Vispero; after all, even if you ignore meetings and other normal company
hum-drum, innovation and independent research and experimentation are part
of
  the job of a screen reader developer/maintainer.

On Mon, Feb 04, 2019 at 11:42:41AM -0500, NFBCS mailing list wrote:
Don't you hate when a company refuses to patch certain bugs?


On 2/4/2019 6:39 AM, Vincent Martin via nfbcs wrote:
> I have the same problem as well.
> 
> -----Original Message-----
> From: nfbcs <nfbcs-bounces at nfbnet.org> On Behalf Of David Andrews via
nfbcs
> Sent: Monday, February 4, 2019 12:51 AM
> To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
> Cc: David Andrews <dandrews at visi.com>
> Subject: Re: [nfbcs] JAWS JAWS JAWS
> 
> I have had that problem for the last couple builds.  I reported it to JAWS
> at least six months ago, and they said they couldn't reproduce it.  I have
> it on three different machines.
> 
> Dave
> 
> At 11:30 PM 2/3/2019, you wrote:
> > Is anyone else having the problem with the latest update of JAWS that
> > it keeps repeating itself unless you press control? It happens the most
> > for me in the message list of Outlook.
> > 
> > 
> > 
> > Nicole
> 
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-- 
Doug Lee                 dgl at dlee.org                http://www.dlee.org
Level Access             doug.lee at LevelAccess.com
http://www.LevelAccess.com
"The nice thing about standards is that there are so many of them
to choose from." -- Andrew Tanenbaum

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