[nfbcs] Helping a company make their web site accessible [was "Fwd: Reply from Adagio Teas"]

[Christopher Chaltain]

Well, I think Adagio is close. I browsed around on their site for quite 
a while and didn't notice a single accessibility issue. It wasn't until 
I wanted to add something to my shopping cart, and I couldn't figure out 
how to do it. My sighted wife said there was a picture of a tea bag next 
to the item, and if she clicked on that, then it was added to my cart. I 
tried with Orca, ChromeVox and Talk Back, and none of these screen 
readers recognized any image or object around where my wife said she saw 
this tea bag. I explained all of this to Adagio. I'm hoping that if they 
crack this one issue then everything will just work. Of course, there 
could be other issues hiding behind this one issue.


On 2/7/19 9:29 PM, Andy Borka via nfbcs wrote:
> I am working with www.gltconline.com to make their website accessible. 
> We have to take it from the manual method, which is slow and takes 
> time. They had someone run an automated testing tool, but it failed to 
> catch most of the problems. Of course, those problems were ux problems 
> that requires logical thought to work through. For instance, it 
> identified images without alt text, but failed to tell them that using 
> maps and schedules embedded into a screenshot is a violation of the 
> wcag. It also failed to tell them what to put in the alt text of their 
> images. The best I can recommend is to use both methods.
>
>
>
>
>
> On 2/7/19 10:09 PM, Christopher Chaltain via nfbcs wrote:
>> I've been talking to Adagio Teas about making their web site 
>> accessible. I sent them the WCAD specifications, but they're asking 
>> if there's a tool they can run that will identify the accessibility 
>> issues they need to address. Does anyone have any good pointers to 
>> tools or more information on what web site owners can do to make 
>> their sites accessible? I'd really like to help them out since they 
>> seem to be sincere, and it's a really nice site if you like loose 
>> leaf teas. The URL is adagio.com. Below is the last email I got from 
>> them.
>>
>>
>>
>> -------- Forwarded Message --------
>> Subject:     Reply from Adagio Teas
>> Date:     Thu, 07 Feb 2019 20:25:57 -0000
>> From:     Adagio Retail Customer Service <info at adagio.com>
>> Reply-To:     Adagio Retail Customer Service <info at adagio.com>
>> To:     chaltain at gmail.com
>>
>>
>>
>> Hi Christopher,
>>
>> Thank you for your patience.
>>
>> I have been coordinating with our Tech Team to get some better help 
>> to you.
>>
>> They've asked me to ask for your help. They are looking through the 
>> information you sent. Do you know of any program or application which 
>> helps businesses like ours check for errors in our site, and the way 
>> it works (or doesn't work) for the visually impaired? That would let 
>> us experience the site the same way that you might?
>>
>> Any help would be greatly appreciated, as we truly want our site to 
>> be accessible for all.
>>
>> If you provide your mailing address in a response to this message, 
>> we'll be happy to send you some of our English Breakfast tea to try.
>>
>> Thanks so much for your time.
>>
>> Please visit us <http://www.adagio.com/> again soon!
>>
>> Introduce friends and family to better tea with our free $5 
>> certificates 
>> <http://www.adagio.com/pages/share_gc.html?utm_source=email&utm_medium=email&utm_campaign=email_support>.
>>
>> Adagio Teas Customer Service
>> _______________________________________________
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>
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-- 
Christopher (CJ)
Chaltain at Gmail