[nfbcs] What Do You Do about Inaccessible Websites for Which the Customer Service Is Dumb

[Sabra Ewing]

I don't think a phone number would help. You will get someone who is just as ignorant over the phone. What? You're blind? You trying to use the website? I don't get it. I will try to explain it. They still won't get it, or maybe they will understand it, but not care and not report it to anyone.

Sabra Ewing

> On Feb 18, 2019, at 4:26 PM, Nicole Torcolini via nfbcs <nfbcs at nfbnet.org> wrote:
> 
>    I don't think that they have a phone number, and, even if they did,
> I seriously doubt that it would help.
> 
> -----Original Message-----
> From: Brian Buhrow [mailto:buhrow at nfbcal.org] 
> Sent: Monday, February 18, 2019 3:21 PM
> To: NFB in Computer Science Mailing List
> Cc: Nicole Torcolini; buhrow at nfbcal.org
> Subject: Re: [nfbcs] What Do You Do about Inaccessible Websites for Which
> the Customer Service Is Dumb
> 
>    hello Nicole.  My suggestion is to search the nextdoor.com web site
> for contact information, i.e. their address and phone number, and call them
> directly.  They're based in San Francisco, so I imagine you'll be able to
> find some contact information based on that.  If you can't find any contact
> info, e-mail me and I'll see if I can dig some up.
> Using their support mechanism, as you've discovered, isn't sufficient, so
> now it's time to start using out of band mechanisms  to get in touch with
> them.
> 
>    To start, here is a list of Nextdoor's officers. Searching on these
> names should yield some e-mail addresses and possibly some phone numbers.
> 
> Hope this helps.   Let me know if you want something more.
> -Brian
> 
> 
>   Sarah Friar, CEO
>   Sarah is Nextdoor's Chief Executive Officer. Prior to joining Nextdoor,
>   Sarah served as CFO at Square, SVP of Finance & Strategy at Salesforce,
>   and lead software analyst and Business Unit Leader at Goldman Sachs.
> 
>   Mike Doyle, CFO
>   Mike is Nextdoor's Chief Financial Officer. Before joining Nextdoor,
>   Mike served as CFO at Despegar, the largest Latin American travel
>   agency. Mike has also held leadership roles at eLong, Expedia,
>   Teledesic, and GIC.
> 
>   Ali Jafari, VP of Business Development
>   Ali is responsible for Business Development at Nextdoor. He was
>   formerly the VP of Partnerships at Twitter. Prior to Twitter, Ali
>   worked in a variety of leadership roles  at Shutterfly, Ask.com, and
>   Excite at Home.
> 
>   Prakash Janakiraman, Co-Founder and Chief Architect
>   Prakash is Nextdoor's Chief Architect. Prakash previously served as a
>   Director of Engineering at Google. Prior to that, Prakash was at
>   Shopping.com, Epinions, and Excite at Home.
> 
>   Sarah Leary, Co-Founder and VP of Marketing, International, and
>   Operations
>   Sarah leads Nextdoor's marketing, international and operations teams.
>   She previously served in product leadership positions at Epinions,
>   Shopping.com, and Microsoft.
> 
>   Lauren Nemeth, CRO
>   Lauren oversees global revenue across Nextdoor's advertising and local
>   business lines. Lauren joined Nextdoor from Turn where she also held
>   the CRO position. Lauren also held sales leadership roles at URX,
>   AppNexus, Google, and DoubleClick.
> 
>   John Orta, CLO
>   As Chief Legal Officer, John oversees all aspects of the company's
>   legal and risk teams. Before joining Nextdoor, John was at Metromile
>   and SVP & General Counsel at OpenTable.
> 
>   Bryan Power, Head of People
>   Bryan is Nextdoor's Head of People. He was most recently Chief Human
>   Resources Officer at Yahoo. Bryan held a similar role at Square and
>   prior to that spent eight years at Google.
> 
> 
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